KORI KOLE-JAMES
Detroit,MI
Summary
Detail-oriented professional with a strong background in data communications, data recovery, and disaster recovery. Diligent and reliable, consistently contributing to team success in achieving goals. Highly motivated and hardworking, eager to leverage combined knowledge and skills to enhance business performance. Adapts quickly to different processes and drives company objectives with a seasoned work ethic. Passionate about growth and efficiency, resourceful and results-driven, constantly seeking to meet company needs and increase service value.
Overview
16
16
years of professional experience
Work History
Manager of Operations
Superior Orthodontics
02.2022 - Current
- Developed computer information resources(HIPPAA regulated Data), providing for data security and control, strategic computing, and disaster recovery
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated organization's technology use and needs and recommended improvements to hardware and software
- Provided users with technical support for computer problems
- Planned, designed, and scheduled phases for large projects -Opening additional locations and downsizing some existing assets.
- Met project deadlines without sacrificing build quality or workplace safety.
- Partnered with vendors and suppliers to effectively manage and budget.
- Increased profit by streamlining operations- Overall increase was 34% within a 8 month period.
IT Manager
Professional Management Center, LLC
09.2015 - 07.2019
- Achieved company objectives by combining business and technological plans
- Provided users with IT support to deliver optimal customer service
- Met with department heads, managers, supervisors, and vendors to solicit cooperation and resolve problems
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Analyzed workflow, established priorities, developed standards, and set deadlines
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Approved all systems charts and programs prior to implementation, including migrating physical charts to EMR data (Electronic Medical Records)
- Implementing practice HEDIS (Healthcare Effectiveness Data and Information Set) for national medical reforms
Assistant Manager
Professional Medical Center
11.2008 - 08.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed 15 staff members, including hiring, training, and dismissals
- Completed regular inventory counts to verify stock levels, performed yearly MDS(Material Data Safety) compliance
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration
- Offered hands-on assistance to customers, assessing needs, and client portals for medical records and results.
- Configured and tested new hardware and software
- Handled customer complaints and escalated issues according to procedures
Education
Master Of Business Administration (M.B.A.) - Business Administration
Wayne State University
Detroit, MI12.2005
Skills
- Risk Mitigation Planning
- Project Records
- Regulatory compliance
- Quality Assurance
- Managing Service Level Agreements
- Operational Cost Reductions
- Security Improvements
- Client Requirements
- Strategy Implementation
- Hardware and Software Monitoring
- Technical Support Oversight
- Microsoft Active Directory
- Leading Projects
- Team Development
- Expense Analysis
- Project LifeCycle Management
Timeline
Manager of Operations
Superior Orthodontics
02.2022 - Current
IT Manager
Professional Management Center, LLC
09.2015 - 07.2019
Assistant Manager
Professional Medical Center
11.2008 - 08.2015
Master Of Business Administration (M.B.A.) - Business Administration
Wayne State University
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