Austin Cantrell
Operations Manager
Silver Spring,MD
Summary
Detail-oriented Senior Operations Manager with seven years of front end experience. Expert in retail industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in leadership and committed to punctuality.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Senior Operations Manager
Guitar Center
Waldorf, MD
07.2017 - Current
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed 18 team members across five departments, resulting in approximate $840,000 increase in annual revenue.
- Manage sales and store operations for one of the busiest locations in the company.
- Conduct interviews for open sales and teaching positions.
- Train staff on operations, product knowledge, and sales techniques.
- Plan and promote a yearly sales event that yields $40,000< in single day sales.
- Create short and long term action plans to maximize sales and contribution.
- Promote and grow a lesson program of over 450 students each month.
- Work with educational representatives to grow a rental business of over 3600 rentals.
Store Manager
Hot Licks Guitar Shop
Waldorf, MD
04.2014 - 07.2017
- Oversee and maintain inventory for all areas of the store.
- Manage and plan over 300 lesson students weekly.
- Plan and promote monthly sales events.
- Plan and promote yearly sales event that yields $85,000 in single day sales.
- Organize and Deploy safety regulations, shipment delivery routes and out of state deliveries.
- Manage, oversee and update our online catalog of over 14,000 items.
- Maintain relationships with distributors on the Eastern Coast.
- Plan scheduling for 10-13 employees.
- Create a presence in schools located in Prince George's, Charles, and St. Mary's County that yielded a rental fleet of 7,500 instruments.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelors of Science - InformationTechnology
Frostburg State University
03.2020 - Current
Skills
Management information systems
Risk analysis and management
Project development and life cycle
Supply chain distribution
Proficiency in C, C,HTML, Java and Python
Well-versed in Linux systems and multiple distributions
Risk mitigation planning
Security planning
Teambuilding
Experienced in Microsoft Azure, Dynamics, and DAX
Affiliations
- Licensed Fender Musical Instruments Corporation luthier.
- Fender Play Foundation.
Timeline
Bachelors of Science - InformationTechnology
Frostburg State University
03.2020 - Current
Senior Operations Manager
Guitar Center
07.2017 - Current
Store Manager
Hot Licks Guitar Shop
04.2014 - 07.2017