Kori Marie Morgan
First Settlement Physical Therapy
Athens,OH
15
years of professional experience
Dedicated professional with thirteen years of experience in customer service, crisis support, and rehabilitation, transitioning to defense-side criminal justice advocacy and legal support. Expertise includes precise documentation, effective client communication, and de-escalation in high-pressure situations. Achieved a 3.90 GPA in criminal justice, reflecting strong academic performance.
Work History
Rehabilitation Technician
2 Years- Processed referrals and created new patient profiles in the system, ensuring accurate intake records from initial contact.
- Managed front desk operations, scheduled patient appointments, and assisted patients with equipment transitions.
- Oversaw computer documentation, maintained patient paperwork, and organized maintenance and IT ticket filing.
Peer Support, Crisis On-Call Case Manager, and Residential Crisis Support
4 Years- Operated crisis lines (988 and local), managed crises, and de-escalated individuals in residential and on-call settings.
- Led group therapy and creative activities, advocating for vulnerable populations and enhancing their access to comprehensive care.
- Administered and monitored medications, including blood pressure and heart rate checks during med passes, and ran safety checks.
- Documented daily notes for individuals and groups while managing billing, ensuring complete and defensible records for treatment continuity.
- Transported essential documents between departments to ensure timely processing., transported clients, filed mileage, and managed patient inventory to support operational efficiency.
Shift Manager
5 Years 7 Months- Managed daily shift operations, including scheduling and staffing issue resolution, ensuring smooth workflow and accurate financial handling.
- Resolved customer complaints at point of tension, improving customer satisfaction and participating in hiring interviews to select quality candidates.
- Executed cashier and deli operations, ensuring accurate cash handling and timely food preparation to meet customer needs.
Deli Worker and Cashier
3 Years 6 Months- Prepared deli sandwiches, salads, and hot foods at Marathon food counter.
- Sliced meats and cheeses using deli equipment and safe handling practices.
- Restocked display cases, coolers, and condiment stations throughout shift.
- Managed stocking of shelves, processed orders, tracked inventory, and prepared deli items during daily operations.
- Processed cash transactions at register, provided customer service, handled phone operations, and assisted customers at gas pumps.
Education
Associate of Science - Criminal Justice
- Dean's List every term
- Latin Honors (silver cord)
- Member, National Society of Collegiate Scholars (NSCS)
- Member, National Society of Leadership and Success (Sigma Alpha Pi)
- GPA: 3.90
High School Diploma
Skills
Electronic health records
Intake coordination
Crisis intervention
Crisis de-escalation techniques
Scheduling and front desk coverage
Billing processing
Record accuracy
Case documentation
Report writing
Scheduling and front desk coverage
Safety oversight
Team communication
Conflict resolution
De-escalation
Mental health support
Mental health support
Timeline
Rehabilitation Technician
First Settlement Physical Therapy
11.2024 - CurrentRead More
Peer Support, Crisis On-Call Case Manager, and Residential Crisis Support
Hopewell Health Centers
11.2020 - 11.2024Read More
Shift Manager
GoMart INC
04.2015 - 11.2020Read More
Deli Worker and Cashier
Marathon INC
10.2011 - 04.2015Read More
University of Phoenix
Associate of Science from Criminal Justice
Read More
Alexander Local Schools
High School Diploma
Read More