Kori Morrissey
Ankeny,IA
Summary
Results-driven professional with extensive experience in loan documentation processes and regulatory compliance. Meticulous attention to detail and exceptional organizational skills facilitate the management of complex documentation workflows. A deep understanding of industry standards and procedures ensures high accuracy and efficiency in processing loan documents, contributing to streamlined operations and enhanced client satisfaction. Committed to maintaining compliance while delivering quality results in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Loan Document Processor
Wells Fargo
11.2024 - Current
- Initial Risk Review submission
- Recon requests/submissions to UW
- Credit report requests
- Loan parameter updates
- Pre-approval cancel requests
- Closing date changes
- Reviewed documents submitted by sales, operations and or the customers and associate the documentation to proper stipulation in CORE.
- Assisted Sales and operations with loans in the beginning phases that do not yet have an assigned HLP
Loan Workout Associate
Wells Fargo
03.2023 - 11.2024
- Received inbound calls from customers who had accounts in Legal status.
- Provided support to internal and external customers
- Researched credit or account information to determine default
- Answered all questions from customers, took payments, set up payment plans or worked on settlements.
- Performed Skip Trace reviews, reviewed legal complaints, worked satisfactions, input invoices, entered in Abstract judgments between calls to meet utilization standards.
- Utilize solid understanding of company policies, procedures and collection systems
- Adhere to risk ratings and compliance matters; Identify opportunities for process improvements in loan workout area.
- Ability to handle escalated customer issues and determine the course of action.
- Ability to read and interpret legal documents
- Assisted the agreement/affidavit team with document uploading/scans/emails to legal council.
- Evaluate Risk and analyze account information including financial statements and total relationship.
Underwriting Associate (SAFE) “mapped over from Mortgage Underwriter 2”
Wells Fargo
04.2021 - 06.2022
- Responsible for identifying, analyzing, and balancing transactional, borrower and property-related risks and offsets to arrive at a loan decision of approval, incomplete, counteroffer or denial.
- Completed testing for authority to decision all Agency applications that were MCD1 level review, Completed all updated courses and training required.
- Responsible for managing a pipeline of work.
- Ability to review complex income applications; tax returns 1120,1120S, 1040 Schedule C, Schedule E (rental), Profit and Loss statements, fixed income SSI, Disability, Military Pay, etc.
- Met the production standards required and the quality assurance required for position
- Responsible for credit review of incoming applications for customer requests for refinance and purchase transactions. Had to ensure we had a complete package.
- Used thorough knowledge and ability to analyze credit reports, income documentation, asset documentation, liabilities, property appraisals, title reports to ensure loans meet company standards, government regulations.
- Partnered with internal partners and management by providing analytical support
- Provided detailed description of the steps taken in review to reach the decision.
- Reviewed documentation and make sure it meets company underwriting standards
- Ensured that files were current complete and compliant with policy standards
- Presented recommendation to resolve situations and exercised independent judgment when making decision.
CONSUMER LOAN UNDERWRITER I
Wells Fargo
05.2019 - 04.2021
- Responsible for reviewing analyzing, approving routine individual consumer requests and products within company and industry guidelines.
- Worked on National Title Review Team. Reviewed title commitments to resolve title stipulations within CORE system for all applications.
- Responsible for managing a pipeline of work.
- Vendor management experience.
- Strong attention to detail including accuracy in grammar and a sharp focus on eliminating errors.
- Functions included reviewing credit applications, credit bureau information, collateral valuations, tax returns, financial statements, and other supporting documentation to recommend/approve requests.
- Assisted with the writing of process and procedures of the job within the department.
- Assisted in training and answering questions for new employees about any the process or procedures.
- Communicated with customers and partners via email, phone. Made outbound calls and received inbound calls. Communicated by phone with local county / title companies to resolve title issues.
- Collaborated and consult with peers colleagues and managers to resolve issues and achieve goals
- Had excellent verbal, written and interpersonal communication skills used when needing to contact internal/external partners.
HL Liquidation Specialist II “Mapped Over from Consumer Loan UW II”
Wells Fargo
10.2017 - 05.2019
- Responsible for evaluating and ensuring overall loan documents are accurate, complete, and compliant with internal/external requirements.
- Responsible for managing a pipeline of work.
- Served as single point of contact to borrowers / and or agencies whose loans were delinquent or at elevated risk for delinquency/Foreclosure.
- Responsible for maintaining quality monitoring standards /metrics
- Worked out solutions with attorneys/customers/agencies on property that was in default, Settlement, Deed in Lieu, Short Sale.
- Ability to review complex income applications; tax returns 1120,1120S, 1040 Schedule C, Schedule E (rental), Profit and Loss statements, fixed income SSI, Disability, Military Pay, etc.
- Responsible for documents and evaluates compensating factors when considering files for credit policy exceptions.
- Used decision tools to evaluate the liquidation requests
- Provided second level review of peer files to ensure accuracy and compliance.
- Took direction from management
CONSUMER LOAN UNDERWRITER II
Wells Fargo
10.2013 - 10.2017
- Worked within Home Equity Default Liquidations as underwriter, LEVEL B DOA
- Maintained high quality standards and completed 60 to 70 reviews per month.
- Reviewed accounts to determine if they were eligible for short sale, settlement, or Deed in lieu.
- Ability to review complex income applications; tax returns 1120,1120S, 1040 Schedule C, Schedule E (rental), Profit and Loss statements, fixed income SSI, Disability, Military Pay, etc.
- Responsible for evaluating and ensuring overall loan documents are accurate, complete, and compliant, reviewing of financial statements, hardship packages, credit reports, applicable ratios (i.e., Debt ratios, loan-to-value) and other supporting documentation to recommend/approve requests.
- Used automated scoring system or traditional underwriting to determine acceptability of moderate requests; contacting customers and partners to gather information to make appropriate decisions, explain rationale behind credit decisions.
- Reviewed all forms of income to determine if borrower fell within the guidelines/ratios of policy.
- Provided feedback to managers about how to make the process more efficient.
- Used email and phone to communicate with customers and partners.
HOME PRESERVATION SPECIALIST
Wells Fargo
11.2007 - 10.2013
- Served as single point of contact for customers seeking assistance due to a financial hardship. Coordinated initial loan renewal process and negotiate with borrower or attorneys to determine solutions.
- Responsible for reviewing and analyzing the borrower’s financial situation and make recommendations on loan restructure/modifications options to resolve delinquency. HAMP experience or advising customer to seek liquidation with property if we were unable to resolve delinquency with modification.
- Responsible for managing a pipeline of work.
- Responsible for review of financial statements, paystubs, w2’s, tax returns, bank statements, credit reports, and any other supporting documentation provided by the customer. I maintained tracked/logged requested documentation for loan modification review.
- Evaluate risk and analyze account information financial statements and total relationship review.
- Met the production standards and requirements of getting the deal reviewed and a decision by UW within 30 days of application receipt.
- Confirmed all internal requirements were compliant on all applications.
- Responsible for making outbound calls to customers and receiving inbound calls.
Loan Document Specialist III
Wells Fargo
10.2005 - 11.2007
- Responsible for processing 2nd lien accounts that were going to close simultaneously with WFHM 1st lien account.
- As a team member we worked out of 1 specific que in Acaps system and had to make sure all information mirrored information in the WFHM system MSP. HOGAN.
- I worked primarily with the senior lien processor/closer , HMC & closing agents.
- Analyzed and reviewed accounts for accuracy with documents and what was showing in system of record to ensure the closing documents were accurate for customers to sign at closing.
- I had very strong interpersonal skills to build and maintain relationships with customers, internal partners & coworkers.
Operations Processor I,II,III
Wells Fargo
10.2002 - 10.2005
- I worked as an operations processor for a few years I started as Operations Processor I and worked my way up to a III.
- I started in Loan registration where we would manually input the loan applications into systems of record (ACAPS) from a document request form sent in by HMC or Banker.
- Worked with internal and external partners email and phone.
- Very strong attention to detail for this job to ensure all information in our system is correct.
- Verified all other front end work for accuracy before it was sent to our processing team for them to work the loan or line of credit account.
- Responsible for creating a file and manually filing the document in vault.
Education
High School Diploma -
Abraham Lincoln High School
Des Moines, IA05-1999
Skills
- Extensive mortgage industry experience
- Default decision analysis
- Underwriting expertise in FHA, FNMA, FHLMC, and conventional loans
- Accuracy-focused analytical abilities
- Adaptable in diverse team settings
- Proficient in quality assurance
- Experienced in managing multiple software platforms for data access
- Proficient in managing multiple priorities in fast-paced environments
- Maximizing productivity with minimal waste
- Effective multitasking skills
- Operational issue identification
- Experienced with Microsoft Office tools
- System Experience
CORE (45 years); ERLMF (2 years) ; Ecar (17 years); MSP (22 years); BlackKnight (3 years); Fidelity(1 year) ; SHAW/HOGAN (22 years) ACAPS (6 years); Mask(2); Hp2LR (5); EDM (17 years) Oliver (1 year); Clippr; (19 years) ICMP (19 years); Excel (19 years); OIB (3 years); Microsoft Teams (4 years); Netronline (5 years); IRRIS (15 years); FDR (3 years); Lexis Nexis (2 years);
Timeline
Loan Document Processor
Wells Fargo
11.2024 - Current
Loan Workout Associate
Wells Fargo
03.2023 - 11.2024
Underwriting Associate (SAFE) “mapped over from Mortgage Underwriter 2”
Wells Fargo
04.2021 - 06.2022
CONSUMER LOAN UNDERWRITER I
Wells Fargo
05.2019 - 04.2021
HL Liquidation Specialist II “Mapped Over from Consumer Loan UW II”
Wells Fargo
10.2017 - 05.2019
CONSUMER LOAN UNDERWRITER II
Wells Fargo
10.2013 - 10.2017
HOME PRESERVATION SPECIALIST
Wells Fargo
11.2007 - 10.2013
Loan Document Specialist III
Wells Fargo
10.2005 - 11.2007
Operations Processor I,II,III
Wells Fargo
10.2002 - 10.2005
High School Diploma -
Abraham Lincoln High School