Kori Reid
Glorieta,USA
Summary
Clinical professional with deep expertise in multi-facility management, regulatory compliance, and quality improvement efforts. Strong collaborator, known for flexibility and reliability in dynamic environments, consistently driving team success and patient outcomes. Proficient in QAPI planning, clinical metric improvement strategies, and interdisciplinary communication, bringing results-focused approach to every task. Recognized for analytical thinking, problem-solving skills, and commitment to continuous improvement in quality and patient outcomes while staying within budgetary constraints.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Market Clinical Advisor/Market Chief Nursing Officer
Genesis
02.2022 - Current
- Advise center leaders and guide clinical operations for 25 SNF/LTC facilities, 1 ALF and over 3000 beds in collaboration with National and Regional teams.
- Assist in budgeting and financial management of clinical services to optimize resources and improve operational efficiency.
- Reduced hospital readmissions, pressure ulcers, regulatory outcomes and overall clinical metrics through strategic plans and collaboration with regional medical director, providers, and facility leadership
- Participate in relevant professional conferences and workshops, staying current with industry trends and best practices to enhance service delivery.
- Develop strong relationships with community partners, facilitating referrals for additional services as needed.
- Evaluate clinical performance data in the market, as well individual centers to identify areas for improvement and develop targeted action plans.
- Conduct routine facility inspections, identifying areas needing improvement for continued compliance with associated regulations.
Clinical Lead/Quality Specialist
Genesis
10.2021 - 02.2022
- Guided and supported clinical operations in 12 centers.
- Completed audits and mock surveys throughout assigned centers to help identify areas of improvement and assist centers leaders in creating QAPI plans.
- Utilized data-driven approaches to monitor trends in patient outcomes, informing strategic improvements in service provision.
- Developed strong interdisciplinary relationships to ensure a collaborative approach in patient outcome improvement.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
Center Nurse Executive/Director of Nursing
Genesis Las Palomas Center
11.2020 - 10.2021
- Oversaw a 120 bed facility including 80+ employees in nursing services during COVID-19 pandemic.
- Managed budgetary responsibilities, controlling costs while ensuring optimal staffing levels for efficient patient care delivery.
- Fostered a positive work environment, promoting staff engagement and retention through recognition programs and open communication channels.
- Cultivated partnerships with community organizations to expand outreach efforts and support healthcare initiatives outside the facility setting.
- Oversaw the hiring process for nursing staff, selecting candidates based on qualifications, experience, and cultural fit within the organization.
- Improved and maintained quality measures, including regulatory standards according to CMS guidelines.
Multi-Specialty Clinic Manager
Santa Fe Medical Center
12.2019 - 10.2020
- Manage a clinic of physicians, nurses and medical assistants for outpatient Pulmonology, Orthopedics, and General Surgery
- Hired, trained and supervised employees to maintain team of high performers.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- With team support, made improvements on workflow and processes to maintain focus on customer service, and improving the member/client experience.
- Ensured employee retention through educating, and providing support for all team members
- Budgeted for resources to control expenditure and maximize profits.
Center Nurse Executive/Director of Nursing
Genesis Casa Real
10.2017 - 12.2019
- Managed clinical operations of a 120 bed facility including 70+ employees in nursing services.
- Led a failing special focus facility into compliance within 6 months of hire.
- Improved CMS star rating from a 1 star to a 4 star building within 2 years of being hired.
- Improved community involvement within the facility to build relationships and reputation throughout the state.
- Reduced hospital readmission rates through collaboration with provider services in the center, as well as community hospital system.
- Strengthened patient satisfaction rates by actively seeking feedback and addressing concerns in a timely manner.
- Assisted and directed staff through a Point Click Care conversion.
Trainer/Surveyor
Providigm
02.2017 - 10.2017
- Educated facilities on regulatory compliance software.
- Contracted for federal surveys for multiple states.
Director of Nursing
Santa Fe Care Center
01.2016 - 02.2017
- Led the clinical teams in a 112 bed facility including 77 employees in nursing services.
- Maintained regulatory standards according to CMS guidelines, and significantly improved the facilities survey outcomes.
- Out of 70+ long-term care facilities in New Mexico, moved a 36th ranked facility to 8th in quality measures within 9 months of hire as the DON.
- Improved community involvement within the facility to build relationships and reputation throughout the state
- Provided education, motivation and support for staff to ensure they were properly trained and had confidence to perform their job duties.
RN Surveyor
State of New Mexico Department of Health
10.2014 - 12.2015
- Performed CMS Federal Surveys for SNF/LTC, as well as independent living facilities in New Mexico.
- Independently performed complaint surveys per CMS and state guidelines.
- Led survey teams in 2567 development.
RN Case Manager
SolAmor Hospice
10.2013 - 10.2014
- Coordinated with disciplinary team to ensure quality care and support for patients and families.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Worked independently in rural areas of New Mexico.
Staff/Charge RN – Post-operative Ortho/Neuro unit
Christus St. Vincent Medical Center
02.2013 - 02.2014
- Helped with EHR integrations, and the support to staff during the process
- Attend bed control and patient flow meetings to ensure efficient patient movement throughout the hospital
- Provide post-operative care for various types of patients
- Consistently praised by patients and family for care and knowledge received
- Worked with post-operative ortho/neuro patients on a recovery unit, as well as floating to various other units throughout the hospital
Travel RN
American Mobile Healthcare
03.2012 - 02.2013
- Adapted quickly to new environments, swiftly becoming familiar with facility-specific workflows and practices while maintaining a high level of performance.
- Facilitated seamless transitions between shifts by delivering detailed handoffs that effectively communicated pertinent information related to each patient''s condition and ongoing treatment plan.
- Demonstrated flexibility and adaptability in adjusting to varying acuity levels within diverse units while maintaining consistent attention to detail.
Staff Nurse – Acute Rehabilitation
The Ohio State University Medical Center
02.2010 - 03.2012
- Served as a key member of the acute rehabilitation team.
- Attended care plan meetings to ensure all members of the interdisciplinary team are providing the best care and outcomes for patients.
- One of thirty hired, out of over 1,000 applicants, into the nurse internship program from new graduate applicants.
- Chosen as stroke nurse team lead through proven quality of care, and knowledge of the patient populations needs.
- Obtained skills and knowledge for a diverse group of patients such as: CVA’s, SCI’s, TBI’s, Parkinson's, Guillain Barre, LVAD’s, and heart/lung transplants.
Education
Doctor of Nursing Practice - Executive Leadership
Post University
10-2026
Masters of Science in Nursing - Nursing Informatics
American Sentinel University
Aurora, CO01-2016
Bachelors of Science - Nursing
Ohio University
Athens, OH01-2014
Associated Degree in Applied Science -
Columbus State Community College
Columbus, OH01-2009
Certification
- New Mexico Compact RN License
- Surveyor Minimum Qualifications Test (SMQT) Certification
- Certified Director of Nursing, NADONA
- OSHA Certified
- Basic Life Support Certification (BLS)
- QAPI Certified, NADONA
- Crisis Prevention
References
References given upon request
Timeline
Market Clinical Advisor/Market Chief Nursing Officer
Genesis
02.2022 - Current
Clinical Lead/Quality Specialist
Genesis
10.2021 - 02.2022
Center Nurse Executive/Director of Nursing
Genesis Las Palomas Center
11.2020 - 10.2021
Multi-Specialty Clinic Manager
Santa Fe Medical Center
12.2019 - 10.2020
Center Nurse Executive/Director of Nursing
Genesis Casa Real
10.2017 - 12.2019
Trainer/Surveyor
Providigm
02.2017 - 10.2017
Director of Nursing
Santa Fe Care Center
01.2016 - 02.2017
RN Surveyor
State of New Mexico Department of Health
10.2014 - 12.2015
RN Case Manager
SolAmor Hospice
10.2013 - 10.2014
Staff/Charge RN – Post-operative Ortho/Neuro unit
Christus St. Vincent Medical Center
02.2013 - 02.2014
Travel RN
American Mobile Healthcare
03.2012 - 02.2013
Staff Nurse – Acute Rehabilitation
The Ohio State University Medical Center
02.2010 - 03.2012
Doctor of Nursing Practice - Executive Leadership
Post University
Masters of Science in Nursing - Nursing Informatics
American Sentinel University
Bachelors of Science - Nursing
Ohio University
Associated Degree in Applied Science -
Columbus State Community College
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