Kori Sunderman
Las Cruces
Summary
Military professional effective at leading teams to accomplish ambitious goals. Experienced in emergency medicine, sonography, and leadership. Deadline-oriented and capable of handling multiple time-critical tasks simultaneously.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
DXC Technology
Remote
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained staff on operating procedures and company services.
- One of the highest volume call takers for Idemia, taking over 100 calls per day and resolving them to the satisfaction of the customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Health Technician
VA Clinic
3850 Ridgemont Drive, Abilene, TX, 79606, Illinois
04.2018 - 12.2018
- Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation
- Certified that equipment and supplies for entire clinic were properly maintained for quality patient care and safety
- Organized daily work based on collection priority
Durable Medical Equipment Technican
SSM Health at Home
3700 East Racine St, Janesville, WI
02.2017 - 12.2017
- Documented all maintenance and repairs in a timely fashion
- Completed and submitted all necessary logs and paperwork on a daily basis.
- Worked overnight shifts during peak periods
- Completed all documentation neatly and accurately
Hospital Corpsman
United States Navy
04.2008 - 04.2016
- Interviewed patients to obtain medical information, weight and height measurements and vital signs
- Managed patients physical assessments, as well as specialized physicals for specialized job fields
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Provided patient education
- Drafted military and nonmilitary correspondence
- Supervised teams in support of security and installation law and order operations
- Documented and processed classified materials
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Protected the lives and property of patients, staff, and visitors aboard NMCSD
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of NMCSD.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
July 10, 2020 - August 30, 2020
OSF Streator
Streator, ILJuly 01, 2019 - March 30, 2020
Trident Care
Rockford, ILAssociate of Science - Sonograpghy
Rockford Career College
Rockford, IL10.2020
High School Diploma -
Pecatonica High School
Pecatonica, IL06.2007
Skills
- Skilled Leader
- Calm
- Interpersonal skills
- Excellent Organizational Skills
- Excellent Communication skills
- Independent Worker
- Conflict resolution techniques
- Emergency Management
- Ticketing system proficiency
Timeline
Customer Service Representative
DXC Technology
10.2021 - Current
Health Technician
VA Clinic
04.2018 - 12.2018
Durable Medical Equipment Technican
SSM Health at Home
02.2017 - 12.2017
Hospital Corpsman
United States Navy
04.2008 - 04.2016
July 10, 2020 - August 30, 2020
OSF Streator
July 01, 2019 - March 30, 2020
Trident Care
Associate of Science - Sonograpghy
Rockford Career College
High School Diploma -
Pecatonica High School