Koriana Isler
Greensboro,NC
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 1 year of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Family Advocate
Children and Families First
05.2023 - Current
- It is the responsibility of the Family Advocate to encourage and assist the family in its own efforts to set goals and improve quality of family life, to facilitate parents' awareness of community services and resources
- An example of an overview of some services we do on a daily basis :
- Complete Interview Applications/Enrollment Packets
- Assists in yearly planning and implementing all recruitment ,enrollment, and orientation services
- NCPK enrollment , Early Head-start
- And Head-start enrollment
- We encourage appropriate utilization of services, to maintain an outreach and recruitment process which systematically ensures enrollment of eligible children regardless of race, sex, creed, color, national origin, abilities or disabilities, and to facilitate and encourage parent participation in center and program related activities
- The Family Advocate produces results compliant with local policies and procedures, State Licensing requirements, Performance Standards, and accrediting agency regulations.
Customer Service Representative
Alorica
12.2017 - 03.2022
- Process over a 100 payments a day , Update billing and account information To maintain Customer records
- Advocate resources for help pay bills
- Provided primary customer support to internal and external customers.
Front of House Staff Member
Bojangles' Famous Chicken 'n Biscuits
08.2015 - 01.2017
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Helped guests at tables when in need of assistance.
Front of House Employee
Bojangles' Famous Chicken 'n Biscuits
08.2010 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Social Work
University of North Carolina at Greensboro
Greensboro, NC05.2023
Associate of Arts - Education
Guilford Technical Community College
Jamestown, NC12.2018
Associate of Arts - Social Work
Guildford Tech Community College
Greensboro, NC12.2017
Skills
- Microsoft Office
- Effective Communication Skills
- Family advocacy
- Family Support
- File Management
- Eligibility assessments
- Client Needs Assessment
- Community Resources
Certification
CPR Certification
Additionalinformation - References
- Gayle Lancaster, gaylelancaster734@gmail.com
- Wanda Moone, gast-lcsw@senior-resources-guilford.org
Timeline
Family Advocate
Children and Families First
05.2023 - Current
Customer Service Representative
Alorica
12.2017 - 03.2022
Front of House Staff Member
Bojangles' Famous Chicken 'n Biscuits
08.2015 - 01.2017
Front of House Employee
Bojangles' Famous Chicken 'n Biscuits
08.2010 - 08.2015
Bachelor of Science - Social Work
University of North Carolina at Greensboro
Associate of Arts - Education
Guilford Technical Community College
Associate of Arts - Social Work
Guildford Tech Community College
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