Korie Bjorklund
Buster's Casino & Liquor Store
Columbia Falls,MT
14
Years of experience
Dynamic and detail-oriented professional with extensive experience at Buster's Casino & Liquor Store, excelling in customer service and cash handling. Proven ability to enhance guest experiences and improve operational efficiency through effective communication and situational awareness. Recognized for maintaining a clean and organized environment.
Work History
Casino Attendant/ Bartender
6 Years 8 Months- Monitored gaming floor and responded promptly to guest requests and concerns.
- Assisted patrons with machine operation, payouts, and basic gaming information.
- Verified cash transactions and supported accurate handling of tickets and currency.
- Ensured clean, organized presentation of machines and surrounding areas to enhance guest experience.
- Enforced casino policies and promoted compliance with age and conduct requirements.
- Reported equipment issues and coordinated service requests with supervisors and technicians.
- Facilitated smooth floor operations by effectively communicating guest needs and coordinating with team members.
- Maintained vigilance for potential security risks, reporting suspicious activity to manager.
- Improved casino revenue by efficiently handling cash transactions and promptly resolving any issues.
- Showcased strong multitasking abilities by managing multiple gaming machines simultaneously while maintaining a friendly demeanor towards guests.
- Delivered prompt, courteous service to casino patrons and liquor store customers.
- Supported casino operations by effectively collaborating with various departments to address guest concerns and maintain an enjoyable atmosphere.
- Promoted safety for employees and guests by adhering to security guidelines during cash transactions and interactions on the casino floor.
- Ensured compliance with gaming regulations by diligently adhering to established protocols regarding payouts, disputes, and reporting requirements.
- Assisted in the training of new casino attendants, sharing best practices for customer service, game management, and cash handling procedures.
- Maintained strong knowledge of all casino games to provide thorough explanations to guests, enhancing their overall experience.
- Provided excellent guest experiences through effective front-line service, addressing questions and concerns in a timely manner.
- Ensured accurate payouts by carefully monitoring game outcomes, verifying winning bets, and properly handling cash transactions.
- Contributed to a positive team dynamic through proactive communication and collaboration with fellow casino attendants and supervisors.
- Maintained professionalism while engaging with customers from diverse backgrounds, creating a welcoming environment that encouraged repeat visits.
- Demonstrated adaptability by working across various gaming areas within the casino as needed to support business demands and staff needs.
- Managed high-volume gaming areas with accuracy, ensuring timely payouts and smooth gameplay for all patrons.
Bartender
6 Years 7 Months- High-volume shifts ran smoothly through fast, accurate bar service and workflow support.
- New bartenders became job-ready through recipe training, service standards, and point-of-sale guidance.
- Responsible alcohol service stayed on track through ID verification and intoxication monitoring.
- Clean, organized bar conditions supported sanitation and safety compliance.
- Special event, night, and weekend coverage maintained consistent service for high guest volume.
- Shift readiness improved through efficient opening and closing routines.
- Positive work environment strengthened through clear teamwork and communication.
- Health and safety compliance remained strong through organized, clean workspace habits.
- Loyal clientele grew through dependable service and friendly guest engagement.
- Customer needs were met through presentable, well-stocked bar setup.
- Risk of excessive intoxication was reduced through alcohol awareness procedures.
- Drink wait times dropped through efficient bar organization and order prioritization.
Bartender
1 Year 3 Months- High-volume shifts ran with speed and accuracy through strong bar service coordination.
- New bartenders became ready for service through training on drink recipes, service standards, and point-of-sale procedures.
- Service delays were prevented through close inventory monitoring and timely supply restocking.
- Responsible alcohol service stayed consistent through identification checks and intoxication monitoring.
- Clean, organized bar areas supported sanitation and safety compliance.
- Customer demand was met during special events, nights, and weekends.
- Shift readiness improved through efficient opening and closing procedures.
- Positive teamwork strengthened through clear communication with colleagues.
- Health and safety compliance remained strong through clean, organized workspace practices.
- Loyal clientele grew through consistent service and friendly conversation.
- Customer needs were met through bar presentation and stock readiness.
- Guest intoxication risks were reduced through alcohol awareness procedures.
- Safe guest environment was maintained through prompt response to conflicts or disturbances.
Education
High School Diploma
Pre Apprentice Brick Layer - Brick Masonry
Skills
Customer service
Dependability
Detail-oriented
Tips certified
Situational awareness
Cash handling expertise
Efficient work habits
Cash handling
Timeline
Casino Attendant/ Bartender
Buster's Casino & Liquor Store
02.2020 - CurrentRead More
Bartender
The Columbia Bar
10.2013 - 05.2020Read More
Bartender
Bills Back 40
06.2012 - 09.2013Read More
Anaconda Junior/Senior High School
High School Diploma
Read More
Anaconda Job Corps
Pre Apprentice Brick Layer from Brick Masonry
Read More