Shift lead - Barista
Dutch Bros
- Managed and supervised teams of up to 12 employees during each shift, ensuring all tasks were completed properly and efficiently, with a heavy focus on quality, speed, and service
- Fostered a positive workplace environment through regular team meetings and employee recognition
- Implemented new training protocols for barista staff, resulting in a decrease in order processing time and an overall improvement in efficiency - recently reaching 129 orders served within the hour
