Korina Quinlan
Tucson,AZ
Summary
Results-driven higher education operations professional skilled in managing academic records and ensuring compliance. Collaborates with leadership and faculty to resolve complex issues, implement process improvements, and enhance data quality, leading to increased operational efficiency. Proven ability to support organizational readiness and maintain accurate student information.
Overview
16
16
years of professional experience
Work History
Academic Records Manager
Arizona College of Nursing
Tucson, AZ
11.2025 - Current
- Supported management of student academic records, including transcripts, enrollment, leaves of absence, and re-entry processes, to complete records tasks accurately and on time.
- Worked with campus leadership, registrar teams, student services, faculty, and staff to resolve complex records and student issues.
- Trained staff on records management processes, systems, compliance requirements, and best practices to build team knowledge.
- Reviewed records and administrative workflows to find discrepancies, improve data quality, and support compliance with institutional requirements.
- Suggested process improvements after identifying operational challenges, helping improve efficiency, consistency, and accuracy.
- Monitored record processes and shared issues, risks, and resolution needs with key stakeholders.
- Maintained accurate, confidential student information while managing competing priorities and time-sensitive academic needs.
Executive Assistant
Arizona College of Nursing
Tucson, AZ
02.2024 - 11.2025
- Provided high-level operational and administrative support to the Campus President, Dean of Nursing, and Dean of General Education.
- Coordinated daily administrative operations across campus, collaborating with leadership, faculty, staff, and students to meet operational priorities.
- Coordinated meetings, communications, documentation, events, and administrative projects across multiple departments.
- Managed compliance documentation for more than 50 faculty and staff, maintaining accurate records and supporting institutional audit readiness.
- Prepared the campus for regulatory and compliance audits, contributing to a 100% audit pass rate.
- Identified administrative workflow challenges and implemented process improvements, enhancing consistency and documentation accuracy.
- Supported onboarding and training of staff and maintained faculty documentation with a strong focus on compliance and procedural consistency.
- Acted as primary contact for resolving administrative issues, escalating complex matters to campus leadership for timely resolution.
Relationship Banker
Vantage West Credit Union
05.2023 - 02.2024
- Built and maintained customer relationships by identifying needs, providing solutions, and delivering personalized service in a financial services environment.
- Served as primary contact for customers, resolving complex account and transaction issues to ensure customer satisfaction.
- Processed account openings, loan applications, deposits, withdrawals, and other financial transactions with a high level of accuracy and attention to detail.
- Collected statements, documentation, and supporting information to assist customers with fraudulent transaction disputes and issue resolution.
- Managed front-desk operations, handled incoming calls, coordinated branch events, and addressed daily customer needs while prioritizing tasks.
- Collaborated with Digital Banking Group to prepare reports and documentation for meetings and presentations, enhancing team communication.
- Maintained strict compliance with security procedures, operational policies, and cash-handling requirements.
Key Team Member / Bar Trainer
Chili's Bar & Grill
03.2014 - 11.2022
- Trained 15+ new team members on procedures, systems, service standards, and performance expectations.
- Established and reinforced service standards that enhanced customer experience and ensured operational consistency.
- Supervised and supported a team of 10+ employees, ensuring compliance with operational standards and enhancing customer service quality.
- Collaborated with management to implement customer service initiatives and improve repeat business.
- Resolved customer and operational issues, maintaining professionalism and fostering a solutions-oriented environment.
- Managed cash-handling responsibilities including register balancing, safe accountability, and cash drops.
- Assisted with payroll processing by tracking hours worked and supporting accurate, timely payroll information.
Cashier / Sales Associate / Stock
Old Navy
Tucson, AZ
12.2010 - 04.2014
- Provided customer service while managing transactions and maintaining merchandise and inventory accuracy.
- Balanced multiple customer and operational priorities with a focus on maintaining accuracy and efficiency.
Education
Associate of Science - Engineering
Pima Community College
Tucson, AZ12-2021
Skills
- Academic Process Management
- Records Project Management
- Data & Records Management
- Compliance documentation
- Process Improvement
- Operational Readiness
- Data management
- Data Quality Assurance
- Issue Resolution
- Risk management
- Interdepartmental Coordination
- Reporting & Documentation
- Microsoft Office
- Staff Training
- Problem Solving
- Customer success
Personal Information
- Availability: Willing to Relocate
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Academic Records Manager
Arizona College of Nursing
11.2025 - Current
Executive Assistant
Arizona College of Nursing
02.2024 - 11.2025
Relationship Banker
Vantage West Credit Union
05.2023 - 02.2024
Key Team Member / Bar Trainer
Chili's Bar & Grill
03.2014 - 11.2022
Cashier / Sales Associate / Stock
Old Navy
12.2010 - 04.2014
Associate of Science - Engineering
Pima Community College