Korinne Bastianelli
Ocean View,USA
Summary
Highly Experienced Customer Service Representative of 10+ years, seeking full-time employment. Pursuing a career in the medical field at Atlantic Cape Community College to begin in fall semester. Previous experience working in a Medical office setting.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
Somers Point, New Jersey
10.2021 - Current
- Greeted incoming customers, used sales techniques to best understand thei needs and gave detailed information on our plans and services to best fit each customer's different needs based upon their needs they expressed.
- Built personal business relationships with customers and gained their trust throughout the sale.
- Got many referrals from customers based upon my exceptional knowledge and treatment of them during their time with me.
- Consistently troubleshooting issues with customers phones as they would come in with technical issues and I would quickly and proficiently resolve any types of technical problems that would I would encounter.
- Top sales as a mobile expert.
- Surpassed sales goals that would be set as our quota per month.
Sales Representative
Verizon Wireless-TCC
Scranton, USA
09.2019 - 03.2020
- Key-Holder responsible for making sure the store opened and closed in a timely manner.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Developed professional sales presentations to creatively communicate product quality and market comparisons.
- Sold various products by explaining unique features and educating customers on proper application.
Sales Representative
Verizon Wireless-Victra
Scranton, USA
07.2017 - 09.2019
- Developed customized to successfully sell and upsell financial services to new and existing clientele.
- Generated new and existing business through successful calling through companies five-star lead base.
- Guided customer's through the purchase or the addition of lines of service and appropriately resolved conflict or customer service issues in a positive manner, resulting in high levels of customer satisfaction.
- Championed excellent customer service for every client by responding promptly to request's, inquiries, suggestions and concerns.
- Regularly met and exceeded sales goals by at 10% for 2 consecutive years and was recognized as both employee of the month and top sales representative.
Education
H.S. Diploma - General Studies
Pocono Mountain East
Some College (No Degree) - Radologic Technology
Atlantic Cape Community College
Skills
- Highly technically knowledgeable
- Customer Relationship Management
- Detail Oriented
- Computer software proficiency Microsoft word
- Time Management and Flexibility
- medical terminology
- conflict resolution
- attention to detail
- high-level organization
Accomplishments
- Employee of the Month, Awarded on several occasions at Verizon Wireless
- Selling Contest, Won a Holiday season selling contest at Target by achieving the most 'Target Red Card' (credit card) sales. I won a prize for the highest amount of 20 customer signups within a two-day period.
- Highest Customer Reviews, Maintained exceptional reviews by customers referencing their experience with me at my store location, earning me recognition through higher management.
Timeline
Mobile Expert
T-Mobile
10.2021 - Current
Sales Representative
Verizon Wireless-TCC
09.2019 - 03.2020
Sales Representative
Verizon Wireless-Victra
07.2017 - 09.2019
H.S. Diploma - General Studies
Pocono Mountain East
Some College (No Degree) - Radologic Technology
Atlantic Cape Community College