Javier Rangel
Woodland Hills,California
Summary
Seasoned individual bringing demonstrated background of accomplishment in retail store management. Knowledgeable about every facet of operations, including sales, recruiting and operations. Excellent organizational, problem-solving and decision-making abilities focused on cost-effective, profitable business operations.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
Canoga Park, CA
01.2021 - Current
- Delivered results by exceeding monthly quotas in all all categories of the business. Resulting in being awarded the Winners Circle award for 6 consecutive quarters.
- Responsible for opening and closing the store and insuring all operations such as planogram, money and inventory are compliant at all times.
- Training new hires and seasoned employees on best practices. Teaching them how to become better at sales and maximizing every transaction they do.
- Exemplary customer service during all interactions, including difficult interactions by listening to the customer and finding a solution for their problems.
Retail Store Manager
Experts Choice Sprint
Warwick, RI
07.2019 - 12.2020
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Established weekly and monthly goals for sales staff to achieve desired results, resulting in exceeding sales quotas every month.
- Recruited and trained employees for the entire district.
- Assisted the district manager in running the entire district on their days off.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Retail Store Manager
Victra Verizon Wireless
Simi Valley, CA
07.2018 - 07.2019
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Established weekly and monthly goals for sales staff to achieve desired results, resulting in exceeding sales quotas every month.
- Recruited, trained and managed a team of 10 employees split over two locations.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Social Media Marketer
Self Employed
Northridge, CA
10.2016 - 07.2018
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
- Developed content calendars for various social media platforms including Facebook, Twitter, Instagram, Pinterest and YouTube.
- Managed campaigns to grow followership on all social media accounts.
- Monitored analytics with tools such as Google Analytics and Hootsuite to track growth and measure success of campaigns.
- Researched current trends in digital marketing industry to stay up-to-date on best practices.
Education
Some College (No Degree) - Business Management
California State University - Northridge
Northridge, CASome College (No Degree) - Business Management
Los Angeles Pierce College
Woodland Hills, CASkills
- Performance Monitoring
- Sales Growth
- Hiring and Training
- Problem-Solving
- Retail Operations
- Sales Leadership
- Dependable and Reliable
- Highly Motivated
- Goal Setting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Mobile Expert
T-Mobile
01.2021 - Current
Retail Store Manager
Experts Choice Sprint
07.2019 - 12.2020
Retail Store Manager
Victra Verizon Wireless
07.2018 - 07.2019
Social Media Marketer
Self Employed
10.2016 - 07.2018
Some College (No Degree) - Business Management
California State University - Northridge
Some College (No Degree) - Business Management
Los Angeles Pierce College