Hi, I’m
Sharona Causley
Mound Bayou,MS
Summary
Experienced Shift Manager proficient at assuming management roles for advanced production teams. Skilled in developing efficient work methods and collaborating with employees to increase productivity without compromising safety in manufacturing environment. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
years of professional experience
Work History
T-Mobile
Mobile Expert
12.2021 - Current
Job overview
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Collaborated with team members to achieve monthly sales targets.
Dominos Pizza
Assistant Manager
08.2018 - 01.2021
Job overview
- Maintained focus on promoting and driving sales, including execution of next season planning
- Analyzed productivity reports to manage overall performance
- Analyzed results through reporting and used information to make improvements
- Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store
- Coached and managed performance for store associates and developed bench of talented workers
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
Select Staffing
Warehouse Worker
10.2015 - 07.2018
Job overview
- Used provided software to print shipping labels and documentation
- Trained new team members to follow company safety policies and to properly report hazards
- Fulfilled orders by collecting items from inventory and packaging for safe transport
- Abided by all safety standards and OSHA regulations in warehouse environment
- Removed trash and recyclables from work areas and disposed of according to proper procedures
- Counted stock and documented data in the computer database
- Organized work areas to reduce errors and support efficiency
- Stamped boxes and tagged individual items based on planned distribution
- Inspected items to identify problems and worked with supervisors or vendors to correct issues
Mississippi Department Of Corrections
Correctional Officer
04.2012 - 08.2015
Job overview
- Intervened in inappropriate situations to eliminate unauthorized behaviors and restore order
- Maintained custody and security of inmates in diverse areas of correctional facility and during transportation
- Modeled good behaviors to promote safe and positive interactions between inmates and staff
- Oversaw work crews covering areas such as laundry and kitchen duties
- Observed inmates continuously to maintain safety and enforce facility rules
- Inspected areas and belongings regularly to locate and seize unauthorized and dangerous items
- Conducted headcounts to ensure each prisoner was present
Pizza Hut
Server
05.2011 - 08.2011
Job overview
- Kept hostess team informed of table progression and availability
- Performed side work duties, such as cleaning
- Greeted all guests with smile and friendly greeting
- Took orders, made drinks, and cleaned tables after the guests' departures
- Controlled the flow of food from the kitchen to the dining table
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Cleaned and reset tables quickly between each customer group
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
Education
John F. Kennedy Memorial High SchoolMound Bayou, MS
High School Diploma from General Education
University Overview
- Graduated in top 10% of class.
- Graduated with honors.
- Student Scholar Athlete
- GPA: 3.6
Rust CollegeHollysprings, MS
Associate of Science from Health Science
Coahoma Community CollegeClarksdale, MS
Commercial Driving Certification from Commercial And Advertising Art
05.2024
University Overview
- 4.0 GPA
- Ranked in Top 10% of class
- National Technical Honors Society Member
Skills
- Schedule oversight
- Performance reviewing
- Sales monitoring
- Retail operations
- Staff development
- Reporting and documenting
- Develop employee knowledge
- Build successful teams
- Oversee operations
- Mobile Device Management
Timeline
Mobile Expert
T-Mobile
12.2021 - Current
Assistant Manager
Dominos Pizza
08.2018 - 01.2021
Warehouse Worker
Select Staffing
10.2015 - 07.2018
Correctional Officer
Mississippi Department Of Corrections
04.2012 - 08.2015
Server
Pizza Hut
05.2011 - 08.2011
Rust College
Associate of Science from Health Science
John F. Kennedy Memorial High School
High School Diploma from General Education
Coahoma Community College
Commercial Driving Certification from Commercial And Advertising Art
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