Hector Rodriguez
Summary
Highly motivated and bilingual(Spanish/English) sales associate with over 8 years of customer service and sales experience. Originating most of my work experience from the retail sales environment has allowed me to see the value in good customer experience and the importance of complete transparency in the role of a sales-person as well as the opportunity in building a conversation with a potential client and turning it into a sale.
Overview
10
10
years of professional experience
Work History
Mobile Expert
T-Mobile
09.2020 - 12.2024
- Assist customers in determining cellular phone needs by asking open-ended questions, clarifying pros/cons of each product and explaining products by ratings.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
Operation Specialist
T-Mobile
11.2018 - 09.2020
- Collected, arranged and input information into database system as well as coached staff on daily performance and conducted evaluations to constructively address concerns.
Mobile Expert
T-Mobile
05.2016 - 11.2018
- Used sales approach to understand customer needs and recommend relevant offerings.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Cook
The Bar - Lime Kilm
09.2014 - 04.2016
- Maintained well-stocked stations with supplies and spices for maximum productivity while preparing identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
Marketing - Digital Marketing
Northeast Wisconsin Technical College
Green Bay, WI05.2021
REFERENCES
Skills
- Sales goal-oriented
- Customer service
- Flexible & Adaptable
- Bilingual(Spanish/English)
- Inventory oversight
Timeline
Mobile Expert
T-Mobile
09.2020 - 12.2024
Operation Specialist
T-Mobile
11.2018 - 09.2020
Mobile Expert
T-Mobile
05.2016 - 11.2018
Cook
The Bar - Lime Kilm
09.2014 - 04.2016
Marketing - Digital Marketing
Northeast Wisconsin Technical College
REFERENCES
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