Xochithl Adelina Tapia
Sales Associate
Broken Arrow,OK
Summary
Friendly sales agent with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with experience in retail product presentation.
Overview
5
5
years of professional experience
Work History
Mobile Expert
T-mobile
08.2023 - 04.2025
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Kennel Tech
Alta-Vista Animal Hospital
05.2021 - 07.2023
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Ensure patient well-being by administrating medication safely, and on time.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Kennel Tech
Broken Arrow Pet Resort
05.2021 - 05.2022
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
Host/Waitress
Puerto Bello Mexican restaurant
03.2020 - 12.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Used cash registers and credit card machines to cash out customers.
Education
Highschool Diploma -
Will Rogers High School
Tulsa, OK 05.2019 - 12 2022
Skills
Sales: Closing techniques, upselling/cross-selling, customer relationship building, needs-based selling, CRM tools
Customer Service: Active listening, conflict resolution, loyalty building, persuasive communication
Technical: POS systems, mobile device troubleshooting, inventory management
Professional: Fast learner, adapts well under pressure, multitasking, goal-oriented, strong team collaboration
Bilingual - Fluent in English and Spanish
Timeline
Mobile Expert
T-mobile
08.2023 - 04.2025
Kennel Tech
Alta-Vista Animal Hospital
05.2021 - 07.2023
Kennel Tech
Broken Arrow Pet Resort
05.2021 - 05.2022
Host/Waitress
Puerto Bello Mexican restaurant
03.2020 - 12.2020
Highschool Diploma -
Will Rogers High School
05.2019 - 12 2022