Summary
Overview
Work History
Education
Skills
Courses
Timeline
Generic

Korishia Taylor

Fuquay Varina

Summary

Account Advisor with 9+ years of experience in customer service and account management. Recognized for building strong client relationships and consistently exceeding performance goals. Skilled in collaborating across departments, improving processes, and creating educational content. Proven ability to boost customer retention and streamline operations. Passionate about using analytical thinking and creative strategies to enhance the customer experience and support organizational success.

Overview

9
9
years of professional experience

Work History

Account Advisor

ACHC
09.2024 - Current
  • Collaborated with Regulatory and Clinical teams to resolve client issues, fostering stronger relationships and improving customer experience.
  • Demonstrated strong communication skills while assisting clients, contributing to a positive and supportive customer service environment.
  • Assisted customers through accreditation processes, ensuring a smooth and supportive experience while consistently meeting or exceeding KPI targets.
  • Provided critical support to the HH/HSP team during staffing shortages, to ensure delivery of ACHC’s commitment to exceptional customer service.
  • Regularly assist manager with high-priority tasks that align with ACHC’s and the DMEPOS/RX departments’ operational goals, contributing to efficient workflows and organizational success.

Guest Loyalty Specialist/Ambassador

EchoPark Automotive
02.2023 - 08.2024
  • Planned, organized, and executed company-wide staff appreciation events, fostering a positive culture and increasing team engagement.
  • Developed and implemented comprehensive training and onboarding programs for new hires, including curriculum development and delivery, ensuring alignment with corporate standards and objectives.
  • Managed external vendor relationships for service contracts, including negotiations, purchase order generation, and ongoing liaison to ensure successful service delivery and event execution.
  • Led monthly culture meetings and training sessions, reinforcing organizational values and operational consistency.
  • Managed warranty claims and process improvements, demonstrating attention to detail and process documentation skills.
  • Generated detailed reports on training progress, process improvements, and event outcomes for management review.
  • Served as key liaison between departments, ensuring clear communication and effective collaboration to support organizational initiatives.

Patient Registration Rep

Assoc. Urologists
02.2022 - 01.2023
  • Coordinated onboarding and registration for new patients, managing consent forms, documentation, and delivering high-quality customer service in a dynamic, multi-task environment.
  • Managed inventory ordering and vendor communications to support office operations.
  • Provided clear, detailed explanations of financial responsibilities to patients, supporting transparency and customer satisfaction.
  • Collaborated with maintenance and facility services, ensuring smooth event logistics and operational readiness.

Front Office Manager

Peak Cardiology
06.2016 - 02.2019
  • Led initiatives to assess and improve office systems for medical records, patient intake, and onboarding, increasing efficiency and compliance.
  • Scheduled appointments, maintained medical records, and supported all technology needs for seamless office operations.
  • Managed benefits and authorizations, optimizing processes and ensuring accuracy.
  • Delivered training and support to new staff, contributing to a collaborative and learning-focused environment.

Education

Communication

Meredith College
Raleigh, NC
01.2012

Skills

  • Event Planning
  • Educational Content Development
  • Vendor Relations
  • Cross-functional Collaboration
  • Customer Retention
  • Process Improvement
  • Data interpretation
  • Strategic thinking
  • Microsoft Office

Courses

  • Jobs For Life Graduate
  • Connect Church

Timeline

Account Advisor

ACHC
09.2024 - Current

Guest Loyalty Specialist/Ambassador

EchoPark Automotive
02.2023 - 08.2024

Patient Registration Rep

Assoc. Urologists
02.2022 - 01.2023

Front Office Manager

Peak Cardiology
06.2016 - 02.2019

Communication

Meredith College

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