Korshaniel Scott

Assisted customers with questions regarding employee health insurance policies, benefits, and coverage details.

• Reviewed and processed insurance claims, providing updates and explanations of claim status.

• Verified whether medical providers were in-network and explained coverage options to customers.

Scheduled and coordinated appointments with healthcare providers.

• Explained policy incentives, benefits, and eligibility requirements to help customers maximize their insurance plans.

• Provided clear guidance on deductibles, copays, coverage limits, and policy terms.

• Navigated internal systems to research policies, verify information, and provide accurate solutions to customers.

• Assisted customers with credit card servicing, billing inquiries, and account support

• Verified sensitive account information while following compliance procedures

• Entered and updated customer information accurately within internal systems

• Maintained performance goals for quality assurance and customer satisfaction

• Helped de-escalate difficult situations with professionalism and empathy

• Conducted training sessions teaching community members how to administer Narcan during opioid overdoses.

• Provided one-on-one peer support to individuals experiencing personal or substance-related challenges.

• Connected clients with community resources, treatment programs, and support services.

• Facilitated women’s substance abuse recovery classes at the Justice Center.