Kortland Cole
Saratoga Springs
Summary
Experienced in providing comprehensive support for diverse product lines, ensuring customer satisfaction and system functionality. Will utilize problem-solving skills and technical knowledge to address and resolve issues efficiently with an emphasis on maintaining high customer satisfaction through clear communication and effective troubleshooting.
Overview
7
7
years of professional experience
Work History
Customer and Product Support Specialist
Bullfrog Spas LLC
06.2019 - Current
- Provided technical support for product inquiries, enhancing customer satisfaction and retention.
- Resolved complex issues related to spa functionality and maintenance, improving user experience.
- Collaborated with engineering teams to provide insights on product performance and customer feedback.
- Developed training materials for new staff, streamlining onboarding processes and knowledge transfer.
- Mentored junior team members, fostering a culture of continuous learning and development.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
Staff Member
JCW's The Burger Boys
11.2018 - 05.2019
- Supervised daily operations to ensure high-quality food preparation and customer service.
- Trained new staff on operational procedures and customer interaction protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented process improvements that enhanced kitchen workflow and service speed.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT05-2019
Skills
- Network troubleshooting
- Remote support
- Telephone support
- Hardware troubleshooting
- Appointment scheduling
- Sales support
- Teamwork and collaboration
- Customer service
Accomplishments
- Collaboration with product development team to resolve product issues.
- Supervised team of 10 staff members.
- Resolving product issue through consumer testing.
Languages
English
Native or Bilingual
Timeline
Customer and Product Support Specialist
Bullfrog Spas LLC
06.2019 - Current
Staff Member
JCW's The Burger Boys
11.2018 - 05.2019
High School Diploma -
Copper Hills High School