Kortney Gulley
Fairfield,CA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Waitstaff
BJ's Restaurant & Brewhouse
06.2024 - Current
- Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
- Boosted overall efficiency by introducing digital ordering systems to streamline communication between front-of-house and back-of-house teams.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
Event Manager
Mermaids Seafood Restaurant
04.2022 - 05.2024
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
Waitstaff
Isabella's Italian
02.2022 - 05.2024
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
Waitstaff
Mermaids Seafood Restaurant
09.2020 - 05.2024
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Verified prepared food met standards for quality and quantity before serving to customers.
Waitstaff
BJ's Restaurant & Brewhouse
06.2016 - 08.2020
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
Education
High School Diploma -
Will C. Wood High School
Vacaville, CASkills
- Guest Relations
- Budget Management
- Decision-Making
- Upselling strategies
- Organization
- Customer Relationship Management
Timeline
Waitstaff
BJ's Restaurant & Brewhouse
06.2024 - Current
Event Manager
Mermaids Seafood Restaurant
04.2022 - 05.2024
Waitstaff
Isabella's Italian
02.2022 - 05.2024
Waitstaff
Mermaids Seafood Restaurant
09.2020 - 05.2024
Waitstaff
BJ's Restaurant & Brewhouse
06.2016 - 08.2020
High School Diploma -
Will C. Wood High School
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