Kortney Toellner
Bossier City,LA
Summary
Experienced caregiver accustomed to administering bedside/personal care, ambulation, and personal hygiene assistance while also demonstrating advanced abilities in medical reception and clerical work, specifically scheduling, patient flow, multi-lined phones, copayments, and chart filing.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Willis Knighton Medical Center
09.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
Embroiderer
Oasis Printing Inc.
04.2017 - Current
- Turned material to hem, join pieces and repair defective products.
- Met or exceeded monthly productivity goals and contributed significantly to department goals by completing about 4 jobs per day.
- Performed counting and inspection of products during sewing process.
- Sewed or assembled fabric or hardware.
- Repaired garments and corrected construction mistakes.
- Managed customer expectations with open consultations and frequent communication.
- Used coordination and planning skills to achieve results according to schedule.
Direct Care Provider
ACUMEN
10.2021 - 04.2023
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Direct Care Technician
St. Matthews's Direct Care Services
07.2020 - 12.2021
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Care Technician
CADA Adolescent Treatment Center
06.2021 - 08.2021
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Evaluated client progress toward established annual and quarterly goals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Education
Bachelor of Science - Addiction Studies
Northwestern State University of Louisiana
Natchitoches, LA05.2021
Skills
- Convalescence Support
- Decision Making
- Front Desk Operations
- Patient Scheduling
- Typing and Filing
- Time Management
- Personal Hygiene Assistance
- Bedside Care
Timeline
Medical Receptionist
Willis Knighton Medical Center
09.2022 - Current
Direct Care Provider
ACUMEN
10.2021 - 04.2023
Direct Care Technician
CADA Adolescent Treatment Center
06.2021 - 08.2021
Direct Care Technician
St. Matthews's Direct Care Services
07.2020 - 12.2021
Embroiderer
Oasis Printing Inc.
04.2017 - Current
Bachelor of Science - Addiction Studies
Northwestern State University of Louisiana
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