Kortni Granell
Southwest Ranches,FL
Summary
With a solid background in law enforcement investigations and a history of providing outstanding customer service, I am motivated to tackle a fresh opportunity where I can utilize my investigative skills and make a significant impact on an organization's success. I bring a focused and meticulous approach to every task, along with exceptional problem-solving capabilities and the aptitude to thrive under pressure. Dedicated to upholding the utmost standards of integrity and professionalism, I am self-assured in my ability to contribute positively to any team or project.
Overview
11
11
years of professional experience
Work History
Server
Tarks of Dania
03.2019 - 03.2024
- Provided exceptional customer service and ensured a positive dining experience for guests
- Took orders, served food and beverages, and handled payments accurately
- Maintained cleanliness and organization in the dining area
Deputy
Broward Sheriff's Office
03.2020 - 10.2023
- Maintained order and enforced regulations to protect residents.
- Executed arrests of individuals involved in criminal acts.
- Collaborated with team members and other law enforcement agencies
Waitress
Margaritaville
05.2017 - 05.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
Hooters
01.2013 - 01.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Personal Banker
Centennial Bank
01.2014 - 06.2016
- Cross-sold bank products and services to meet customer needs and provide options.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Followed up with customers to gather feedback and provide additional assistance.
Bank Teller
SunTrust
01.2013 - 01.2014
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Handled various accounting transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Broward Police Academy
Davie, FL02.2021
High School Diploma -
Cypress Bay High School
Broward County, FL01.2010
Skills
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Attention to detail and strong organizational skills
- Proficient in Microsoft
- Interviews and interrogations class
Timeline
Deputy
Broward Sheriff's Office
03.2020 - 10.2023
Server
Tarks of Dania
03.2019 - 03.2024
Waitress
Margaritaville
05.2017 - 05.2018
Personal Banker
Centennial Bank
01.2014 - 06.2016
Waitress
Hooters
01.2013 - 01.2017
Bank Teller
SunTrust
01.2013 - 01.2014
High School Diploma -
Cypress Bay High School
Broward Police Academy
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