Kortnie Cinkowski
Audubon,NJ
Summary
Experienced Night Supervisor goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 3-year background in Wawa. Focused on helping team members exceed performance targets.
Overview
5
5
years of professional experience
Work History
Pharmacist
Wellcure Pharmacy
Audubon, NJ
04.2023 - Current
- Checked prescriptions for proper contents and labeling.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
Night Supervisor
Wawa
Mt Ephraim, NJ
10.2022 - Current
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Addressed customers' concerns and questions and handled complaints.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Planned and managed resources to consistently meet production, quality and cost goals.
Lead Customer Service Associate
Wawa
Absecon, NJ
10.2020 - 10.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Customer Sales Associate
Wawa
Absecon, NJ
10.2019 - 10.2020
- Operated cash register and barcode scanner to process customer sales.
- Explained company offerings to promote products and services to clients.
- Determined customer needs by asking questions and offering targeted options.
- Stocked and rotated merchandise following visual merchandising requirements, direction, pricing and standards.
Education
Bachelor of Arts - Forensic Psychology
Stockton University
Absecon, NJSkills
- Delegating Assignments
- Sales Skills
- Interpreting Orders
- Recall Monitoring
- Problem-Solving
- Relationship Building
- Time Management
- Customer Service
Timeline
Pharmacist
Wellcure Pharmacy
04.2023 - Current
Night Supervisor
Wawa
10.2022 - Current
Lead Customer Service Associate
Wawa
10.2020 - 10.2021
Customer Sales Associate
Wawa
10.2019 - 10.2020
Bachelor of Arts - Forensic Psychology
Stockton University