KORY HARMON
Charlotte,NC
Summary
Seeking a position in your company to further develop my knowledge and skills in customer support with parts and service. Experience in customer service, parts identification, and working closely with technicians to fulfill mechanical needs. Willing to put forth the effort to enhance customer and company experiences as a successful Service Advisor.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Parts Counter Associate
Ascendum Machinery
Concord, NC
03.2025 - Current
- Reviewed schematics quickly to provide accurate parts assistance and check supplier stock, pricing, and availability.
- Processed parts orders, quotes, invoices, returns, and warranty cases while managing customer communication via phone, email, text, and in person.
- Tracked orders, shared ETA updates, and fostered strong customer relationships through product knowledge and clear communication.
- Supported customers and technicians across multiple heavy equipment brands.
- Processed customer orders and supported timely completion of requests.
- Delivered technical parts support for compatibility and specification inquiries.
- Responded to customer inquiries to provide accurate product information., resolved issues, and completed parts sales at counter and by phone.
Parts Warehouse Associate
Ascendum Machinery
Concord, NC
01.2023 - 03.2025
- Picked part orders for customer shipment or local pickup.
- Operated a forklift to load and unload freight, and moved pallets on and off racks efficiently.
- Used Quipware, UPS, FedEx, Southeastern, and Old Dominion applications to process shipments, complete LTL bills of lading, and organize freight paperwork.
- Inspected products for quality control, updated inventory records for incoming and outgoing stock, contacted suppliers about freight charges and damage claims, and supported customers tracking shipments while communicating work assignments with team members.
Rental Technician
Ascendum Machinery
Concord, NC
09.2022 - 01.2023
- Maintained inventory of rental machinery, performing regular inspections and repairs.
- Trained new staff on equipment operation and safety protocols effectively.
- Collaborated with team members to improve workflow and operational efficiency.
- Responsibilities: Operate and maneuver heavy machinery, load and unload equipment, administrative documentation for machine handling, customer service, fork operation lead, communicate in a team setting, heavy equipment maintenance, organization of equipment and attachments in the yard.
Lead Receiver
Earth Fare
Concord, NC
11.2021 - 09.2022
- Streamlined receiving operations to ensure accurate inventory records and consistent quality checks.
- Used inventory tracking systems to log received items and maintain organized records.
- Investigated billing discrepancies and item shortages at receiving, reporting and resolving issues with vendors and internal teams.
- Coordinated back-of-house tasks, including invoice handling, documentation, customer service, vendor communication, distribution follow-up, check writing, department lead support, and accounting administration for store purchases.
Accountant/Bookkeeper
Harris Teeter
Charlotte, NC
06.2020 - 11.2021
- Processed daily financial transactions and ensured accuracy in cash register balancing.
- Processed daily financial transactions and kept accurate records.
- Trained new staff on bookkeeping procedures and company policies to enhance the onboarding process.
- Supported customer service lead duties, handled cash, followed audit procedures, maintained accounting records, organized office tasks, and ensured compliance with company standards.
Education
High School Diploma -
Mallard Creek High School
Charlotte, NC01-2021
Skills
- Parts inventory management
- Inventory control
- Order tracking
- Parts technical support
- Logistics
- Customer relationship management
- Team management
- Staff training
- Organization
- Problem solving
- Financial record keeping
- Product knowledge
Certification
Certification-Forklift Operator September 2022
Timeline
Parts Counter Associate
Ascendum Machinery
03.2025 - Current
Parts Warehouse Associate
Ascendum Machinery
01.2023 - 03.2025
Rental Technician
Ascendum Machinery
09.2022 - 01.2023
Lead Receiver
Earth Fare
11.2021 - 09.2022
Accountant/Bookkeeper
Harris Teeter
06.2020 - 11.2021
High School Diploma -
Mallard Creek High School