Kory House
Dayton
Summary
Dynamic retail manager with a proven record in driving sales growth and enhancing customer satisfaction. Expertise in coaching teams and implementing effective training programs to boost performance and engagement.
Overview
15
15
years of professional experience
Work History
Multi Unit Retail Store Manager
Connectivity Source
Wilmington, OH
02.2025 - Current
- Directed daily operations to optimize sales performance and customer satisfaction.
- Mentored staff to enhance product knowledge and improve service delivery.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Associate Manager
Connectivity Source
Springfield, OH
02.2019 - 02.2025
- Led team in daily operations, ensuring optimal customer service and sales performance.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Provided exceptional customer service by actively listening to needs, building rapport, and offering tailored solutions.
- Boosted sales efficiency through cross-selling related items or up-selling higher-end options when appropriate for the customer's needs.
Client Support Manager
Ticketmaster
Charleston, WV
09.2017 - 01.2019
- Developed and implemented training programs for new client support representatives, increasing team efficiency.
- Managed escalations effectively, providing strategic solutions that minimized disruptions for clients.
- Established key performance indicators to track team success and inform strategic decision-making in client support operations.
- Handled escalated cases effectively, demonstrating empathy and professionalism while resolving complex issues.
Account Manager
Synchrony Financial, GE Capital
Kettering, OH
05.2014 - 09.2017
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Implemented proactive communication strategies to address client concerns promptly.
- Mentored junior team members, fostering their development and enhancing team capabilities.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Store Sales Lead
Interactions Marketing
Middletown, OH
02.2011 - 05.2014
- Led team in achieving sales targets through effective training and motivation.
- Implemented visual merchandising strategies that increased customer engagement and drove foot traffic.
- Developed staff schedules to optimize coverage during peak sales hours, improving customer service levels.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
Education
High School Diploma -
Carlisle High School
Carlisle, OHSkills
- Retail operations
- Sales growth
- Customer service
- Inventory management
- Strong multi-tasking
- Coaching and mentoring
- Problem-solving
Timeline
Multi Unit Retail Store Manager
Connectivity Source
02.2025 - Current
Retail Associate Manager
Connectivity Source
02.2019 - 02.2025
Client Support Manager
Ticketmaster
09.2017 - 01.2019
Account Manager
Synchrony Financial, GE Capital
05.2014 - 09.2017
Store Sales Lead
Interactions Marketing
02.2011 - 05.2014
High School Diploma -
Carlisle High School