Kory Kocks
Petersburg,VA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
45
45
years of professional experience
Work History
Customer Service/Ramp/Gate and Plane Marshaller
Northwest Airlink
Savannah International
01.2001
- Went through complete training from Check-in, Ramp, Gate and Plane Marshalling, then several months later 9-11 happened and our flights were cut down to 1 flight a day.
Licensed Insurance Agent/ Customer Service Specialist/Representative
TTEC
06.2022 - Current
- Possessed proficient customer service.
City Letter Carrier
United States Postal Service
Statesville, NC
09.1981 - 07.2021
- Worked as a Letter Carrier , Rural Letter Carrier and Delivery Supervisor. Effectively supervised 50-60 employees managing scheduling and mail counts, increased productivity by streamlining new mail delivery routes. Extensive customer service experience assisting customers with tracking and delivery issues, included with this was an 8 year supervisory position. Received a Letter of Commendation for Exemplary Work Performance.
Security Screener/ Trainer
Department of Homeland Security
Savannah International/ Orlando, FL
01.2006 - 01.2008
- Worked as a security trainer at Savannah International (SAV) and Orlando (MCO) also worked as a Security Screener in both Checkpoint and Baggage positions.
Customer Service/Sales Representative
Sitel Group
Savannah, GA
08.2002 - 04.2005
- Lead Sales for American Express, and Blue for Business. Call center representing Toys R Us, Spanx, Christopher & Banks and American Eagle. I maintained a Top Sales producer position for my entire time at Sitel. Attained a proficient level of customer service and successfully trained new employees that went on to be very knowledgeable sales personnel.
Education
Medicare, Medicare Advantage, Accident & Health or Sickness, Medicare Supplements and Long Term Care Specialist
College of Insurance
01-2022
2 years of college - Business Administration/ Marketing
University of West Georgia
Carrollton, GA03-1979
High school diploma - College Prep
Douglas County High School
Douglasville, GA06-1977
Skills
- Reliability
- Problem-solving abilities
- Time management
- Excellent communication
- Computer skills
- Organizational skills
Assessments
- Customer focus & orientation - Proficient
- January 2022
- View Full Score Report on Indeed
Timeline
Licensed Insurance Agent/ Customer Service Specialist/Representative
TTEC
06.2022 - Current
Security Screener/ Trainer
Department of Homeland Security
01.2006 - 01.2008
Customer Service/Sales Representative
Sitel Group
08.2002 - 04.2005
Customer Service/Ramp/Gate and Plane Marshaller
Northwest Airlink
01.2001
City Letter Carrier
United States Postal Service
09.1981 - 07.2021
2 years of college - Business Administration/ Marketing
University of West Georgia
High school diploma - College Prep
Douglas County High School
Medicare, Medicare Advantage, Accident & Health or Sickness, Medicare Supplements and Long Term Care Specialist
College of Insurance