Kory Reuna
Prescott Valley,AZ
Summary
Dynamic operations leader with a proven track record at Santa Fe Propane, enhancing customer satisfaction scores and driving revenue growth. Expert in team training and problem-solving, I leverage strong leadership and database management skills to foster collaboration and implement strategic improvements, resulting in streamlined processes and reduced operational risks.
Overview
26
26
years of professional experience
Work History
Customer Service Center Manager
SUBURBAN PROPANE LP
01.2019 - Current
- Identified opportunities and found solutions for continuous improvement.
- Maintained associate payroll, benefit and performance information.
- Managed all Profit & Loss, General Ledger, Monthly & Year to Date ( Gross Profit, Expenses and Controllable Profit ) through out all Customer Service Centers in State and Region.
- Managed daily (LIC) Liquid Inventory Control, and all assets ( tanks, trucks and properties )
- Provided reports to Local, State and Federal Agencies
- Created detailed reports ( Daily, Monthly YTD, Budget and Prior Year Performance ) for upper management outlining key performance indicators, trends, and recommendations for future improvements.
- Boosted team morale with regular recognition for achievements and consistent support in skill development.
- Reduced employee turnover through effective hiring practices, comprehensive training programs, and ongoing performance feedback.
- Facilitated regular team meetings to discuss goals, progress updates, challenges faced, and potential solutions while promoting open communication channels among all staff members.
- Built strong relationships with field operations team to support business development opportunities and improve service.
Vice President of Operations
Santa Fe Propane
01.1999 - 01.2019
- Managed all Profit & Loss, General Ledger, Monthly & Year to Date ( Gross Profit, Expenses and Controllable Profit )
- Created detailed reports ( Daily, Monthly YTD, Budget and Prior Year Performance ) for family owned business by outlining key performance indicators, trends, and recommendations for future improvements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed all purchasing, local sales, marketing and customer account operations efficiently.
- Negotiated prices with local and national vendors
- Cultivated key partnerships with industry leaders, enhancing company's visibility and strategic positioning.
- Drove customer satisfaction scores to all-time highs by overhauling customer service process.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
Education
Life University
Marietta, GASkills
- Strong leadership
- Team Training
- Database management
- Teammate mentoring
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Team leadership
- Active listening
- Decision-making
Accomplishments
Built a Multimillion Dollar Business from 1999 to 2019 which Suburban Propane Purchased in 2019
Awarded MVP Of the entire western region for Growth, Revenue and Gross Profit in 2020
Many more Accomplishments and Certificate
Timeline
Customer Service Center Manager
SUBURBAN PROPANE LP
01.2019 - Current
Vice President of Operations
Santa Fe Propane
01.1999 - 01.2019
Life University
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