Justin Houk
Spring Creek,NV
Summary
Accomplished Manager and Sales Professional with 20+ years in the Shop, automotive, tire, logistics, fuel deliverables, customer service industries. Successful Leader, Maximizing Profits and customer satisfaction and retention through employee development, organization and implementation of cost control measures to ensure operation remaining with in company targets. Maximizing bottom-line performance matrix through p&l, merchandising, staff management, loss control, purchasing and inventory management.
Overview
20
20
years of professional experience
Work History
Customer Service Center Manager
SUBURBAN PROPANE LP
01.2022 - Current
- Enhanced customer satisfaction by implementing efficient call center processes and streamlining workflow.
- Reduced employee turnover through effective hiring practices, comprehensive training programs, and ongoing performance feedback.
- Boosted team morale with regular recognition for achievements and consistent support in skill development.
- Managed daily operations to ensure optimal call center performance, meeting or exceeding key performance indicators consistently.
Outside Sales Manager/Accounts/Opperations
Point S
06.2021 - 01.2022
- Finalized sales deals and contracts.
- Visited clients to sell [Product].
- Followed up with customers about customer service.
- Updated client accounts based on changing markets.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Built relationships with customers and community to establish long-term business growth.
Manager
Les Schwab Tire Center
03.2004 - 03.2021
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Education
Bachelor of Business Administration/Management - Minored in Communication Studies
University of Nevada - Reno
Reno, NVHigh School Diploma -
Galena High School
Reno, NV06.2004
Skills
- Organizational skills
- Strong leadership
- Performance monitoring
- Conflict resolution
- Delegation and supervision
- Excellent communication
- Time management
- Resource allocation
- Team building
- Problem-solving abilities
- Customer relationship management
- Budget management
- Process improvement
- Project management
- Schedule Management
- Customer Service
- Fiscal Management
- Business Administration
- Business Development
- Preventive Maintenance
Timeline
Customer Service Center Manager
SUBURBAN PROPANE LP
01.2022 - Current
Outside Sales Manager/Accounts/Opperations
Point S
06.2021 - 01.2022
Manager
Les Schwab Tire Center
03.2004 - 03.2021
Bachelor of Business Administration/Management - Minored in Communication Studies
University of Nevada - Reno
High School Diploma -
Galena High School
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