Kevin W. Darwazeh
Browns Valley,CA
Summary
Energetic management professional versed in business management, project management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction. Results-oriented Manager who thrives in fast-paced competitive environments. Organized and diligent with a strong background in sales, planning, budgeting and staffing.
Overview
32
32
years of professional experience
Work History
Customer Service Center Manager
Suburban Propane
Grass Valley, CA
07.2004 - 05.2017
- Modeled company Mission Statement and Region Vision.
- Accountable for $2.5 million budget.
- Managed all revenues and expenses to meet controllable profit goals.
- Monthly forecasted performance to insure goals were met.
- Created and led Growth Strategy and Marketing Plans.
- Focused on customer retention.
- Coached and mentored over 50 staff members by offering constructive feedback and taking interest in their long-term career growth.
- Recruited and hired new staff.
- Met all OSHA and DOT regulations.
- Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Route Manager
Herger Gas Co.
Rio Oso, CA
11.1985 - 06.2004
- Managed all delivery routes to increase productivity and drive efficiencies.
- Responsible for managing customer base.
- Performed field related service work.
- Hired, trained and supervised all outside personnel.
- Delivered propane fuel to customers in 4 counties.
Education
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Hazardous Materials Handling Training
Haz-Wopper Certified
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CAL OSHA and DOT Training
Skills
- Business analysis
- Operations management
- Forecasting
- P&L Management
- Excellent presentation skills
- Natural Leader
- Performance tracking and evaluation
- Team building
- Exceptional time management skills
Accomplishments
- Certified High Performance Coach in Exceeding Customer Satisfaction.
- Manager to manager peer mentor.
- Continuous positive customer growth year over year.
- Led all west coast stores in customer growth.
- Streamlined processes to increase efficiencies for all departments.
- Met and exceeded controllable profit by increasing revenues and reducing expenses in fiscal year 2016-2017.
- Recipient of the 2014 Outstanding Performance Award.
- Built a mutually beneficial relationship between Suburban Propane and several local non-profit organizations, including Chamber of Commerce, Rotary, Center for the Performing Arts and Veterans organizations.
Timeline
Customer Service Center Manager
Suburban Propane
07.2004 - 05.2017
Route Manager
Herger Gas Co.
11.1985 - 06.2004
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Hazardous Materials Handling Training
Haz-Wopper Certified
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CAL OSHA and DOT Training
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