Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kory Young

Calumet

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at BancFirst. Skilled in Microsoft PowerPoint and Word, coupled with a strong service mindset. Excelled in high-pressure situations, ensuring efficient, detail-oriented service. Achieved notable accuracy in financial transactions, embodying a cooperative and positive approach to team collaboration.

Overview

15
15
years of professional experience

Work History

Cashier

Jiffy Trip
09.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked shelves/coolers regularly.

911 Emergency Dispatcher

El Reno Police Department
11.2016 - 05.2022
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used CAD (computer aided dispatch) to track and maintain case incident numbers and logs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed all while handling high stress calls.
  • Able to maintain composure / professionalism in high stress situations.

Universal Banker /Customer Service Representative

BancFirst
06.2013 - 11.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Handled high volumes of bank transactions in a fast and efficient manner.
  • Used numerous computer systems for processing transactions, handling debit card malfunctions, and opening bank accounts.

Cashier

Mike's Variety Store
08.2010 - 04.2013
  • Operated cash register for cash, check and credit card transactions with accuracy and in a timely manner.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Lifeguard

City Of Waynoka Pool
05.2009 - 08.2012
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.

Education

High School Diploma -

Alva High School
Alva
05.2013

Skills

  • Emergency Assistance
  • Prioritizing Situations
  • Upbeat and Positive Personality
  • Microsoft PowerPoint and Word
  • Team-Oriented and Cooperative
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset

References

Lt. Paul Ratliff : Lieutenant / Supervisor

Phone Number : 405-570-7933

Email : pratliff@cityofelreno.com


Melodee Worthen : Supervisor

Phone Number : 405-415-5046

Email : mworthen@cityofelreno.com


Beth Rash : Current Boss

Phone Number : 405-229-7609


Timeline

Cashier

Jiffy Trip
09.2022 - Current

911 Emergency Dispatcher

El Reno Police Department
11.2016 - 05.2022

Universal Banker /Customer Service Representative

BancFirst
06.2013 - 11.2016

Cashier

Mike's Variety Store
08.2010 - 04.2013

Lifeguard

City Of Waynoka Pool
05.2009 - 08.2012

High School Diploma -

Alva High School

Similar Profiles

CREATE PROFILE
Kory Young