KOSAR F MOHAMMED
Houston,TX
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.Professional hospitality expert with background in front desk operations and guest relations. Skilled in managing reservations, handling customer inquiries, and providing exceptional service.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Erbil Bank for Investment and Finance
07.2022 - 05.2024
- Provided technical support to employees by diagnosing and resolving hardware, software, and network issues efficiently.
- Installed, configured, and maintained IT equipment and systems to ensure smooth operations across departments.
- Responded to help desk tickets promptly, ensuring user satisfaction and maintaining service-level agreements.
- Collaborated with the IT team to implement updates, troubleshoot system issues, and improve infrastructure performance.
- Documented and tracked technical issues and solutions for future reference and process improvement.
Front Desk Receptionist
DIVAN Hotels
02.2018 - 05.2022
- Welcomed and assisted guests with check-ins and check-outs, ensuring a seamless and professional experience.
- Provided exceptional customer service by addressing guest inquiries, resolving issues promptly, and offering tailored recommendations for local attractions and services.
- Coordinated with housekeeping and maintenance teams to ensure rooms and facilities met high-quality standards.
- Maintained clear communication with team members and other departments to deliver a cohesive and exceptional guest experience.
- Trained new front desk receptionists on hotel policies, software systems, and best customer service practices.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Education
Bachelor of Science - Computer Engineering
University of Kurdistan-Hawler
Kurdistan, Erbil01-2018
Skills
- Network support
- Software installation
- Data backup and recovery
- Hardware repair
- Data processing
- Issue resolution
- Help desk software
- Technical documentation
- Software updates
- Typing speed
- Customer and client relations
- Time management
Languages
Arabic
Full Professional
Kurdish
Native or Bilingual
English
Native or Bilingual
Turkish
Professional Working
Timeline
Help Desk Technician
Erbil Bank for Investment and Finance
07.2022 - 05.2024
Front Desk Receptionist
DIVAN Hotels
02.2018 - 05.2022
Bachelor of Science - Computer Engineering
University of Kurdistan-Hawler
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