Koshanda Poe
Aurora,IL
Summary
Compassionate and dependable healthcare professional with 15+ years of experience supporting patients in hospital, home care, behavioral health, rehabilitation, and clinical settings. Skilled in patient care, mobility assistance, safe transfers, scheduling, documentation, and interdisciplinary teamwork. Experienced supporting wheelchair clinic operations and assisting patients with mobility-related needs, equipment support, and rehabilitation-focused care. Also offers strong safety, transportation, and customer service experience as a CDL-licensed bus driver. Recognized for professionalism, reliability, calm communication, and delivering patient-centered care.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Rehabilitation Technician
DuPage Care Center
Wheaton, IL
2023 - Current
- Assisted clients with daily living activities to enhance rehabilitation outcomes.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Monitored patient progress and reported changes to ensure optimal rehabilitation strategies.
- Trained new staff on safety protocols and rehabilitation procedures to maintain high standards of care.
Wheelchair Clinic ( Helper, When Needed)
DuPage Care Center
Wheaton, IL
2025 - 03.2026
- Assisted in daily operations of wheelchair clinic and rehabilitation center as needed.
- Facilitated patient flow by ensuring room readiness and optimizing mobility-related processes.
- Coordinated preparation of wheelchair equipment for efficient deployment.
- Assisted with repairs of armrests and brakes. Supported efforts for cushion replacements. Helped maintain functionality of equipment.
- Facilitated EMD assessment processes to ensure compliance and accuracy.
Mental Health Technician
Ann Kiley Developmental Center
Waukegan, IL
2021 - 2023
- Monitored patient behavior and provided support to ensure safety and well-being.
- Assisted in implementing individualized treatment plans for diverse patient needs.
- Collaborated with healthcare professionals to coordinate patient care and interventions.
- Documented patient progress and reported changes in behavior or condition effectively.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Covid Tracer
DuPage County
Wheaton, IL
2020 - 2022
- Conducted thorough interviews to gather accurate information on COVID-19 exposure and symptoms.
- Collaborated with public health officials to implement effective contact tracing protocols.
- Analyzed data trends to identify potential outbreaks and inform preventative measures.
- Educated individuals on quarantine procedures and health guidelines to ensure compliance.
- Developed training materials for new team members, enhancing onboarding efficiency.
- Mentored junior tracers, fostering a collaborative environment focused on continuous improvement.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
Patient Service Representative
Edwards Hospital
Bolingbrook, IL
06.2017 - 06.2020
- Performs various duties assisting staff nurses in the treatment and care of patients in accordance with the established methods and procedures of the hospital
- Test and chart vital signs including blood pressure, temperature, and blood sugar levels
- Assist and ensure the patients take their medications in the correct doses and at the appropriate time
- Adhere to all safety guidelines, hospital protocols, and regulations
- Apply orthopedic appliances including posterior molds
- Discontinue IVs
- Wound irrigation
Patient Care Assistant II
Good Samaritan Hospital
Grove, IL
08.2016 - 05.2017
- Coordinated patient care and related services on the Psychiatric Unit of the hospital
- Worked closely with other professional team members, including doctors and nurses
- Maintained detailed reports regarding patient related services.
- Documented patients behavior and any changes in symptoms
- Assessed vitals, noted information, and reported major changes to nursing staff
- Adhere to all safety guidelines, hospital protocols, and regulations
Bus Driver CDL
Pace Bus
Joliet, IL
06.2007 - 06.2016
- Executed safe transportation of passengers, ensuring adherence to safety standards and regulations.
- Facilitated rider boarding, exiting, and mobility assistance for seniors and individuals with disabilities.
- Executed comprehensive pre-trip and post-trip inspections to guarantee safe vehicle operation.
- Ensured compliance with DOT regulations and company procedures through meticulous documentation management.
- Delivered calm, dependable, and respectful service in fast-paced public transportation settings.
Administrative Assistant
Child & Family Connections
Chicago, IL
04.2012 - 05.2016
- Conduct monthly quality assurance of all client files
- Oversee receptionist area, including greeting visitors and responding to telephone and in-person request for information
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees
- Prepare for meetings and correspond with member representatives on upcoming meetings
- Maintain in-office calendar and training calendar, keeping track of schedules and appointments
Education
Associate - Health And Science
Wright Career College
Chicago, IL, US11.2019
Skills
- PATIENT CARE
- Medical Records
- Medical Terminology
- CHARTING
- CDL driver
- Medical Coding
- EKG (8 years)
- TRAINING (8 years)
- Quality Assurance
- Medical Scheduling
- Medical Office Experience
- HIPAA
- Insurance Verification
- Phlebotomy
- Vital Signs
- Experience Administering Injections
- EMR Systems
- Hospital Experience
- Clerical Experience
- Anatomy Knowledge
- Epic
- Office Management
Certification
- CNA
- Certified Medical Assistant
- CPR Certification
- CPI Certification
- CDL license
Timeline
Patient Service Representative
Edwards Hospital
06.2017 - 06.2020
Patient Care Assistant II
Good Samaritan Hospital
08.2016 - 05.2017
Administrative Assistant
Child & Family Connections
04.2012 - 05.2016
Bus Driver CDL
Pace Bus
06.2007 - 06.2016
Rehabilitation Technician
DuPage Care Center
2023 - Current
Wheelchair Clinic ( Helper, When Needed)
DuPage Care Center
2025 - 03.2026
Mental Health Technician
Ann Kiley Developmental Center
2021 - 2023
Covid Tracer
DuPage County
2020 - 2022
Associate - Health And Science
Wright Career College