Koshia Bellamy
Valdosta,GA
Summary
Proven leader with a track record of enhancing branch operations and customer relationships at Lendmark Financial Services. Excelled in coaching teams to exceed sales goals by 30%, demonstrating exceptional time management and adaptability. Skilled in strategic thinking and communication, adept at fostering customer loyalty and driving business growth.
Overview
10
10
years of professional experience
Work History
Branch Manager
Lendmark Financial Services
05.2021 - Current
- Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense
- Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines
- Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals
- Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates
- Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction
- All other duties as assigned
Credit Collector
Farmers Furniture Home
08.2016 - 03.2021
- Approving or declining and issuing lines of credit to customers
- Conducting credit investigations, ensuring customers with delinquent accounts are contacted and proper collections procedures are followed
- Helps process credit application in store or over the phone, take payments on accounts and types sales contracts
- Conducts daily collection calls to customers with payments due or to customers with past due accounts via telephone and home visits as needed
Team Lead Sales Associate
Hibbett Sporting Goods
07.2014 - 03.2016
- Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual
- Assumes responsibility of the entire store in the absence of the Store Manager
- Selling, restocking, merchandising, inventory, ordering, and scheduling
- Assist the Store Manager in overall personnel recruiting, training, and evaluation
- Assures quality customer service is maintained
- Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
Education
Bachelors - Major: Political Science (Focus: Sociology)
Valdosta State University
Valdosta, GA05.2019
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Coaching and Mentoring
- Strategic Thinking
Timeline
Branch Manager
Lendmark Financial Services
05.2021 - Current
Credit Collector
Farmers Furniture Home
08.2016 - 03.2021
Team Lead Sales Associate
Hibbett Sporting Goods
07.2014 - 03.2016
Bachelors - Major: Political Science (Focus: Sociology)
Valdosta State University
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