Summary
Overview
Work History
Education
Skills
Timeline
Generic

Koshia Bellamy

Ocilla

Summary

Proven leader with a strong background in customer account management and collections, consistently driving operational improvements and customer retention. Served as an Account Representative responsible for managing high-risk accounts through strategic outreach, including phone calls, in-person visits, and meetings. Excelled in minimizing account losses to under 5% by effectively negotiating payment solutions and maintaining strong customer relationships. Demonstrated skill in property inventory management, repossession coordination, and conflict resolution, contributing to enhanced portfolio performance and overall operational efficiency.

Overview

12
12
years of professional experience

Work History

Senior Account Representative

America's Car-Mart
10.2023 - 07.2025
  • Document 150+ customer interactions and update collection records daily
  • Conduct field visits to customer’s locations for collections purposes
  • Negotiate payment arrangements with customers
  • Utilize effective communication skills to build rapport and address customer concerns
  • Ensure compliance with legal and regulatory requirements related to collections

Account Representative

Lendmark Financial Services (Temporary)
03.2023 - 10.2023
  • Assisted customers with personal loan applications, ensuring accuracy, compliance, and timely processing
  • Evaluated financial information to determine loan eligibility and presented appropriate lending solutions
  • Maintained and serviced accounts, including payment processing, collections, and account updates
  • Delivered exceptional customer service, explaining loan terms and financial products clearly and professionally
  • Collaborated with team members to meet branch sales goals and ensure compliance with lending regulations

Credit Collector

Farmers Furniture
08.2019 - 03.2023
  • Approved or declined and issued lines of credit to customers
  • Conducted credit investigations, ensuring customers with delinquent accounts were contacted and proper collections procedures were followed
  • Helped process credit application in store or over the phone, take payments on accounts and types of sales contracts
  • Conducted daily collection calls to customers with payments due or to customers with past due accounts via telephone and home visits as needed

Assistant Manager

Rent a Wheel
08.2017 - 08.2019
  • Led customer outreach efforts by making payment reminder calls and offering flexible accommodations when needed
  • Managed store inventory and performed daily audits
  • Conducted banking duties including daily deposits, cash handling, and reconciliation of end-of-day payments
  • Completed field work such as delivering notices, recovering rental merchandise, and filling out legal warrants for non-recovered wheels/tires
  • Hired, trained, and, when necessary, terminated staff to maintain a strong and effective team
  • Resolved internal conflicts and operational challenges to maintain a positive and productive work environment
  • Closed contracts and managed rental agreements with accuracy and attention to customer satisfaction

Team Leader

City Gear, Hibbett Sports
07.2013 - 08.2017
  • Managed cash register operations, including accurate drawer counts at the beginning and end of each shift
  • Maintained a clean, organized, and visually appealing sales floor and display wall
  • Ensured merchandise security by attaching anti-theft clips and monitoring product integrity
  • Delivered exceptional customer service by greeting and assisting shoppers, addressing needs promptly
  • Promoted sales through effective upselling and product recommendations based on customer preferences
  • Supervised and supported team members in organizing and stocking footwear and apparel

Education

Bachelors - Business Management

Valdosta State University
Valdosta, GA
05.2019

Skills

  • Revenue Growth & Forecasting
  • Account Management
  • Contract Negotiation
  • Data Analysis & Reporting
  • CRM Software
  • Client Relationship Management
  • Sales Strategy & Execution

Timeline

Senior Account Representative

America's Car-Mart
10.2023 - 07.2025

Account Representative

Lendmark Financial Services (Temporary)
03.2023 - 10.2023

Credit Collector

Farmers Furniture
08.2019 - 03.2023

Assistant Manager

Rent a Wheel
08.2017 - 08.2019

Team Leader

City Gear, Hibbett Sports
07.2013 - 08.2017

Bachelors - Business Management

Valdosta State University

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