Dynamic and results-oriented professional with a proven track record in project management and customer retention, honed through internships at Fayetteville Public Works Commission and CBRE. Excelled in developing strategic customer action plans and implementing project management methodologies. Skilled in Microsoft Office and adept at building strong business relationships. Successfully developed a key account evaluation matrix, enhancing company standards.
Created customer action plans for 10 of the company’s key account customers.
Completed field visits to key account customers to enhance business relationships, help manage, and develop strategic ideas for new and ongoing utility and non-utility focused projects.
Developed the first-ever evaluation matrix that sets standard requirements for an account to achieve “KEY” status.
Jointly analyzed, reorganized, and managed the department’s MS SharePoint.
Prepared and presented internship project to executive team and board of commissioners
Project Management
CBRE
03.2024
Company Overview: (Online Internship)
Completed a brief internship trainee program focused on project management at CBRE
Conducted an initial review of a showroom project plan for a global manufacturer of high-end kitchen appliances
Developed a Gantt chart to track the progress of the project and considered the project’s risks and dependencies
(Online Internship)
Project Management
Accenture, North America
02.2024
Company Overview: (Online Internship)
Completed a job simulation where I acted as a project manager for a hypothetical client who were launching a new brand
Mapped suitable project management approaches including Plan Driven, Agile, Second Agile and Hybrid to a portfolio of projects
Presented a project status update to senior leadership and project team members
Customer Service Representative at Public Works Commission of The City of FayettevilleCustomer Service Representative at Public Works Commission of The City of Fayetteville