KOSI OKEKE
Starkville,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food and retail industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing a connection with clients. Motivated to maintain customer satisfaction and contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Food Delivery Driver
Self Employed (Door Dash)
Starkville, MS
01.2020 - Current
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Cashier
Loves Travel Truck Stop
Columbus, MS
11.2023 - 02.2024
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend, and holiday shifts.
Barista
OCH Regional Medical Center
Starkville, MS
01.2022 - 11.2023
- Greeted customers and took orders for coffee, food, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Took inventory and replenished items in display cases, at tables, or on the counter.
Dietary Aide
OCH Regional Medical Center
Starkville, MS
Dec.2022 - Nov.2023
- Assisted in the kitchen/cafeteria area before, during, and after meals are served to the patients, staff, and community patrons
- Carried out specific duties routinely without direction, such as wrapping silverware and filling condiment containers in the dining room
- Set up trays and serving carts according to established procedures and delivered food to assigned patient units
- Helped prepare, portion, wrap, cover, and refrigerate food for the meals assigned; for example, bags, bread, dips, jelly/fruit/desserts.
- Assembled and served meals according to specific guest requirements.
Online Grocery Pick-Up Associate
Sam's Club
Pearl, MS
06.2021 - 12.2021
- Responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
- Provided member services by identifying their needs, assisting with locating merchandise, resolving issues and concerns, and promoting the company's products and services.
- Processed orders through the point of sale (POS) system
- Retrieved each customer's order from all staging locations and ensured order accuracy, loaded orders into customers' cars
- Communicated with customers via a portable phone and respond to calls in a professional and timely manner
- Managed time efficiently in order to complete all tasks within deadlines.
Team Leader
Whataburger
Richland, MS
02.2018 - 05.2021
- Directed and led about 8 employees per shift, and supervised activities to drive productivity and efficiency
- Assigned tasks and oversaw the team to ensure compliance with food safety procedures and quality control guidelines
- Maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Trained New employees on procedures and store policies
- Placed orders for products, took inventory, and made the daily deposit.
Production Associate
Nissan North America
Canton, MS
11.2020 - 01.2021
- Worked in teams to help speed the production and manufacturing of parts for Nissan Vehicles
- Assembled parts which involved tasks such as installing, mounting, connecting, soldering, and various product parts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Biological Sciences -
Mississippi State University
Starkville, MS05.2025
Associate of Science -
Hinds Community College
Raymond, MS05.2020
Skills
- Team Management & Leadership Experience
- Inventory and Cash Handling
- Food Handling Safety
- Customer Service
- Fast Food Experience
- MS Office
Languages
English
Certification
- Basic Life Support Provider
- Servsafe
Timeline
Cashier
Loves Travel Truck Stop
11.2023 - 02.2024
Dietary Aide
OCH Regional Medical Center
Dec.2022 - Nov.2023
Barista
OCH Regional Medical Center
01.2022 - 11.2023
Online Grocery Pick-Up Associate
Sam's Club
06.2021 - 12.2021
Production Associate
Nissan North America
11.2020 - 01.2021
Food Delivery Driver
Self Employed (Door Dash)
01.2020 - Current
Team Leader
Whataburger
02.2018 - 05.2021
Bachelor of Science - Biological Sciences -
Mississippi State University
Associate of Science -
Hinds Community College
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