Kosien Goh Rosado
Leonia,NJ
Summary
Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Ground Services International
06.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over the PA system.
Mobile Expert Manager
Metro By T-Mobile
11.2019 - Current
- Developed strong rapport with customers and created a positive impression of the business.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Promotions Coordinator
Nestle Purina PetCare
10.2014 - 07.2016
- Managed day-to-day functions of promotion and marketing departments.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Education
Graphic Design
Universidad Acción Pro-Educación
Santo Domingo, Dominican RepublicSkills
- FAA Regulations
- Baggage Handling
- Ticketing
- Fares Calculations
- Computer Terminal Operations
- Computer Proficiency
- Check-In Procedures
- Boarding Gate Procedures
Languages
English
Spanish
Chinese (Cantonese)
Timeline
Passenger Service Agent
Ground Services International
06.2023 - Current
Mobile Expert Manager
Metro By T-Mobile
11.2019 - Current
Promotions Coordinator
Nestle Purina PetCare
10.2014 - 07.2016
Graphic Design
Universidad Acción Pro-Educación
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