Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic

Kosiso Nwaka

Hempstead

Summary

Dynamic logistics specialist with the US Army Reservist, adept at enhancing operational efficiency and achieving 100% accuracy in inventory management. Proven IT support technician skilled in troubleshooting and software installation, delivering exceptional customer service. Proficient in Microsoft Office Suite and data analysis, driving results through effective problem-solving and team collaboration. Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner. Skilled logistics specialist with a strong attention to detail and a methodical approach to maintaining the flow of goods into and out of the warehouse. Proficient in coordinating incoming and outgoing shipments. Proactive and hardworking leader looking for a dynamic position at an established company. .

Overview

5
5
years of professional experience

Work History

Logistics specialist

US Army Reservist
Queens
09.2023 - Current
  • Managed accountability for high-value items, ensuring accurate documentation and tracking through property management systems.
  • Constructed and repaired shipping containers, optimizing packing and shipping processes.
  • Executed comprehensive inventory management for sensitive and returned items, enhancing accuracy.
  • Coordinated maintenance and testing of equipment, facilitating seamless inventory transfers across branches.
  • Conducted monthly cyclic inventories, achieving 100% accuracy for over $80,000 in equipment.
  • Implemented logistics strategies that improved operational efficiency and reduced delays.
  • Trained personnel on inventory management systems, enhancing team performance and compliance.
  • 2nd employment on weekend
  • Coordinated supply chain logistics for military operations and training exercises.
  • Managed inventory control processes for equipment and supplies in support of missions.

IT Support Technician

Pernight services
Houston
01.2023 - 06.2025
  • Respond to IT support tickets, emails, and walk-up requests in a timely and professional manner.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and network access.
  • Escalate unresolved issues when necessary.
  • Set up and configure new equipment, including imaging, software installation, and user account setup.
  • Maintain and update software, drivers, and system configurations as needed.
  • Track IT inventory and assist with hardware lifecycle management.
  • Manage user accounts in Active Directory, Microsoft 365, and other business systems.
  • Ensure secure access by applying appropriate permissions and multi-factor authentication protocols.
  • Monitor system performance and identify recurring technical issues.
  • Document support procedures, system configurations, and troubleshooting steps.
  • Maintain records of support requests and resolution outcomes for reporting and trend analysis.
  • Provide friendly, patient, and effective support to users at all levels of technical ability.
  • Train end-users on basic IT procedures, tools, and security best practices.
  • Support IT onboarding and offboarding processes for employees.
  • Authorities:
  • Access and manage user accounts, devices, and software configurations within assigned permissions.
  • Perform software installations and equipment setups based on company standards.
  • Recommend hardware replacements or upgrades when recurring issues are identified.
  • Escalate critical or unresolved issues as appropriate.

Benefits specialist

32BJ Health Benefit Fund
Manhattan
01.2022 - 01.2023
  • Collecting and analyzing data/information to resolve a problem in real time, at high volume standards.
  • Provide customer service to participants to resolve eligibility or Fund benefit issues.
  • Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems
  • Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman).
  • Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance.
  • Follow workflows to resolve participant questions.
  • Representatives analyze and interpret customer phone and written correspondence.
  • Ongoing management of own inventory of work accumulated through Participant interactions/inquiries.
  • These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues.
  • Operating computers with multiple information screens to research and resolve customer inquiries online.
  • Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation.
  • Ability to effectively communicate to Participants.
  • Perform any other relevant, related or pertinent work or duties as requested or assigned.
  • Tech Team
  • Assisted with system errors and updated data
  • Operated computers with multiple information screens to research and resolve customer inquiries online

Crew member

McDonalds
Freeport
03.2020 - 11.2021
  • Greeting customers with a smile.
  • Taking accurate food orders.
  • Preparing all McDonald's World-Famous food.
  • Partnering with other Crew and Managers to meet target goals during shift.
  • Restaurant Cleanliness.
  • Ensuring items are well stocked.

Education

Associates - information technology

Purdue Global University
West Lafayette, Indiana
12.2025

High school - Diploma

Royal Academy Group of Schools
38 Ajuebor St
06.2020

Skills

  • Microsoft Office Suite proficiency
  • Google Suite expertise
  • Presentation and spreadsheet skills
  • Problem-solving and analysis
  • Customer service excellence
  • IT troubleshooting and support
  • Data analysis and reporting
  • Network maintenance and configuration
  • Technical support and installation
  • Customs compliance knowledge
  • Proposal evaluation skills
  • Inventory management documentation
  • Logistics software expertise

Training

Automated logistics specialist, Fort Lee, VA- April,2024

Timeline

Logistics specialist

US Army Reservist
09.2023 - Current

IT Support Technician

Pernight services
01.2023 - 06.2025

Benefits specialist

32BJ Health Benefit Fund
01.2022 - 01.2023

Crew member

McDonalds
03.2020 - 11.2021

Associates - information technology

Purdue Global University

High school - Diploma

Royal Academy Group of Schools

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