Melissa Gudde

• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Managed inventory levels for optimal cost savings and minimal stockouts.
• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
• Verified transactions, product orders, and shipping dates and entered information into databases and reports.
• Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
• Provided customers with status updates for tracked packages.
• Developed strong relationships with carriers to secure competitive rates and improve delivery times.
• Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Built long-term relationships due to prompt and courteous service.
• Researched issues and assessed inefficiencies within supply chain using Software to devise solutions and improve performance.

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• Answered 69+ inbound calls per day and directed to inviduals or departments.
• Collected payments for insurance and updated accounts to reflect new balances.
• Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
• Managed wide variety of customer service and administrative tasks to resolve customer issues.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Assisted upper management with daily operations to meet standards of service and quality.
• Addressed customers' concerns and questions and handled complaints.
• Maintained a safe environment nightly for the 45+ residents and their children. Implementing protocols when necessary for the overall safety of residents.
• Provided parents with materials to engage continued education and parenting development.

Cleaned trenches using jackhammers, shovels and buckets. Operated trolley crane to remove and reinstall temporary Decks. Complied with all PPE regulations.

Selected and installed tool attachments as required for each operation

Filled core boxes and molded patterns with sand and powders, using ramming tools and pneumatic hammers. removed the excess.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
• Interacted pleasantly with clients and guests when performing daily duties.
• Washed and polished glass windows and doors to keep entryways clear and professional.
• Employed deep-cleaning techniques for areas in need of additional sanitation.
• Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
• Created organized filing system to manage department documents.
• Completed bi-weekly payroll for Number employees.