Kosovare Batalli
Spring,TX
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Boston Scientific
Spring, TX
07.2010 - 12.2023
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Answered phones promptly in a professional manner.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Ensured the accuracy of all data entered into the computer system.
- Tracked customer issues and worked closely with relevant teams to resolve them quickly.
- Verified demographics and insurance information to register patients in computer system.
- Performed administrative duties such as filing documents into electronic health record system.
- Assisted in the implementation of new technologies and processes to improve patient access services.
Education
High School Diploma -
Westfield High School
Houston, TX05-2009
Skills
- Microsoft Excel
- Microsoft Outlook
- Proficiency Team Collaboration
- Fast learner
- Documentation
- Medical terminology
- HIPAA compliance
- Verbal and written communication
- Phone etiquette
- Conflict resolution
Timeline
Customer Service Representative
Boston Scientific
07.2010 - 12.2023
High School Diploma -
Westfield High School
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