Kosta Mamtsaderis
Commack,NY
Summary
As a Resolution Manager at Gallagher Bassett, I leverage my expertise in claims management, investigation, and handling to ensure efficient and fair resolution of insurance claims. With over 3 years of experience in the industry, I have developed strong analytical skills and a keen eye for detail, which enable me to identify potential issues and negotiate settlements effectively. I am also an independent insurance adjuster certified by Gallagher Bassett, demonstrating my commitment to professional development and excellence in my field. My goal is to provide exceptional service to clients and stakeholders while upholding the highest standards of integrity and ethics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Gallagher Bassett
03.2023 - Current
- Gather information from various sources, including police reports, medical records, and witness statements.
- Determine the extent of liability, often consulting with specialists like mechanics or engineers.
- Communicate with policyholders, witnesses, and other parties involved in the claims process to gather information and negotiate settlements.
- Keep accurate records of all communications, investigations, and settlements.
- Negotiate with claimants to reach a fair settlement, often using their expertise and research to justify their decisions.
- Evaluate insurance claims to determine validity and assess coverage under policy guidelines.
Manager of Operations
Mario’s Pizzeria
04.2021 - Current
- Manage a daily team of about 5 colleagues/day and manage an average of 275 guests/day.
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Review shift reports to understand current numbers and trends.
- Develop a loyal and highly satisfied customer base through proactive management of team customer service strategies which led to 50% in repeat customers.
- Train and mentor staff on operational procedures and customer service standards.
Skills
- Claims Management
- Claim Investigation
- Liability
- Property Claims
- Communication
- Customer Service Management
- Merchandising
- Teamwork
- Restaurant Management
- Microsoft Office
Accomplishments
- Increased Resolution Rate: Increased claims resolution rate by 25% within one year.
- Reduced Claims Time: Successfully reduced average claims handling time by 15% annually.
- Top Customer Satisfaction: Received award for achieving highest customer satisfaction, scoring 98% in surveys.
Certification
Independent Insurance Adjuster — Gallagher Bassett
Timeline
Claims Adjuster
Gallagher Bassett
03.2023 - Current
Manager of Operations
Mario’s Pizzeria
04.2021 - Current