Kosta Tsangaris

Los Angeles,CA

Summary

Talented floor manager driven to optimize procedures and maximize team performance with exceptional leadership and problem-solving abilities. Excellent communicator and strategic planner with adaptable approach. Bringing expertise and several years' experience.

Overview

Certification

years of professional experience

Work History

Floor Manager / Maître-D

Estiatorio Louka

Beverly Hills, CA

01.2022 - Current

Orchestrated FOH staff through training, scheduling, section assignments, and liaison with kitchen and chef, enhancing customer service and operational harmony.
Crafted positive, memorable guest experiences by managing reservations and table seating assignments.
Supervised restaurant staff to ensure smooth service operations and adherence to high dining standards.
Resolved guest concerns with finesse, enhancing their dining experience.

Owner / Operations Manager

Redondo Beach Cafe

Redondo Beach, CA

01.2005 - 01.2022

Oversaw networking, budgeting, product pricing, scheduling, payroll, inventory, maintenance, catering, public relations, customer service, and quality assurance to support overall business objectives.
Managed daily operations of high-volume, full-service restaurant, ensuring seamless service and customer satisfaction.
Recruited, trained, and scheduled staff, enhancing team performance and operational efficiency.
Maintained a fast-paced work environment through established procedures and policies.
Established a new business focused on providing services to the local community. focused on providing services to the local community.

Server

Papadakis Taverna

San Pedro, CA

01.2000 - 01.2005

Provided outstanding customer service that consistently surpassed guest expectations.
Exhibited strong interpersonal skills while collaborating with team members and managing high-pressure situations.
Led a team within the restaurant industry in Southern California, providing guidance and support.

Education

Bachelor of Arts - International Relations, Business Administration

Concordia University

Montreal, Quebec

Skills

Customer service management
Guest relations
Staff training
Staff scheduling
Team leadership

POS
Microsoft Word
Excel
Outlook