Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Koty Lin

Brooklyn,NY

Summary

Dedicated professional with strong customer service skills. Experienced in managing daily operations and resolving customer inquiries. Interested in Computer Programs and Designs.

Overview

3
3
years of professional experience

Work History

Business Management Intern

Joyful Chinese Restaurant
Lakeland, FL
06.2025 - 08.2025
  • Assisted in managing daily restaurant operations and customer service tasks.
  • Handled customer inquiries and resolved complaints to maintain satisfaction levels.
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Maintained cleanliness and organization of dining and kitchen areas throughout shifts.
  • Updated digital records for customer reservations and menu changes regularly.
  • Evaluated existing processes and procedures for efficiency improvements.
  • Developed and implemented strategies to improve customer service processes.
  • Analyzed data to identify trends in business operations.
  • Participated in sales calls, both in person and by telephone.
  • Managed All online Sales and menus

Cashier

Hawa Smoothies
Manhattan, New York
09.2022 - 09.2023
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and selections.
  • Maintained cleanliness and organization of checkout area.
  • Handled cash, credit, and digital payments securely.
  • Collaborated with team members to ensure smooth operations.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Bachelor of Engineering - Computer Engineering

Stony Brook University
Stony Brook, NY
12-2027

Bachelor of Science - Applied Mathematics And Statistics

Stony Brook University
Stony Brook, NY
12-2027

Skills

  • Customer service
  • Time management
  • Data analysis
  • Team collaboration
  • Statistical modeling
  • Data collection
  • Data analytics
  • Business administration

Languages

English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual

Accomplishments

  • Participated in the 2023 M3 Mathworks Math Modeling Competition

Affiliations

  • Enjoys 3D Printing
  • Sports (Basketball, Badminton)
  • Video Games

Timeline

Business Management Intern

Joyful Chinese Restaurant
06.2025 - 08.2025

Cashier

Hawa Smoothies
09.2022 - 09.2023

Bachelor of Engineering - Computer Engineering

Stony Brook University

Bachelor of Science - Applied Mathematics And Statistics

Stony Brook University

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