Hi, I’m
Koumamo Piebo
Student
New York,NY
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
19
years of professional experience
Work History
Chez Maurice Lille, France
Waitress
07.2005 - 06.2006
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Chauss' mômesVilleneuve D'ascq, France
Internship Student
09.2004 - 06.2006
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- worked on creation of exciting merchandise displays to catch attention of store customers.
- Maintained clean sales floor and straightened and faced merchandise.
CVS PharmacyNEW YORK, NY
Customer Service Associate
03.2022 - 05.2023
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
John Jay College, CCPDNEW YORK, NY
Remote Administrative Assistant
02.2021 - 05.2022
Job overview
- Assist students
- Post jobs on the career website
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
7-ElevenNEW YORK, NY
Customer Service Associate
06.2021 - 02.2022
Job overview
- Help with food preparation
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
YMCA-New American InitiativeNEW YORK, NY
Intern
02.2021 - 05.2021
Job overview
- Working with the Adult Education teachers, staff, and students by assisting in their virtual classes
- Attending occasional team meetings
- Assisting administrative staff with data entry, student follow-up and outreach, and case management work.
- Sorted and organized files, spreadsheets, and reports.
WalgreensNEW YORK, NY
Customer Service Associate
06.2016 - 05.2019
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Bronx Community College, Modern Language Dpt.Bronx, NY
French Tutor
01.2012 - 12.2015
Job overview
- Assisted students with specific course-related concepts and problems
- Facilitated development of effective, related study skills
- Participated in regularly scheduled meetings with the Peer Tutor Coordinator
- Coordinated classroom visits to promote Academic Development services
- Met with a diverse group of students across a variety of academic disciplines
- Adapted tutoring plans to incorporate students' particular strengths and goals.
- Facilitated small groups of French students to improve conversational skills.
Ryder FarmsBrewster, NY
Crewmember
06.2015 - 08.2015
Job overview
- Handled cash register at the farmers market
- Planted, harvested, processed and packaged products
- Oversaw the seeding and watering of plants on a day-to-day basis
- Used skills to grow new plants from seeds, clippings, bulbs.
Private IndividualNEW YORK, NY
Babysitter
05.2010 - 12.2011
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Helped children complete homework assignments and school projects.
Private IndividualRaleigh, NC
Babysitter
10.2009 - 04.2010
Job overview
- Assisted children with homework assignments and special projects across different subjects.
- Coordinated playdates and outings to meet children's physical and social needs.
- Communicated positively with children and guardians.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
DorotNEW YORK, NY
Volunteer
01.2008 - 12.2008
Job overview
- Visited homebound seniors who were in need of one on one conversations
- Assisted with shopping for groceries
- Worked in team environment to maintain high levels of productivity.
- Took and followed detailed directions from others.
- Helped program leadership with planning and fundraising responsibilities.
- Regularly communicated with management to provide feedback and updates.
Education
John Jay College of Criminal Justice (CUNY)New York, NY
Bachelor of Science from Fraud Examination and Financial, Psychology
05.2025
Borough of Manhattan Community College (CUNY)New York, NY
Associate of Arts from Psychology
01.2020
Skills
- SKILLS & LANGUAGES
- Proficient knowledge of
- Microsoft Word, Excel, Power Point and Outlook
- Understanding of social media platforms including Facebook, Twitter, Instagram and LinkedIn
- Expert knowledge of POS cash Registers
- Customer Service and Assistance
- Complaint Escalation
Languages
French
Native or Bilingual
Interests
Travel, Reading, Writing, Singing and Foreign movies.
Timeline
Customer Service Associate
CVS Pharmacy
03.2022 - 05.2023
Customer Service Associate
7-Eleven
06.2021 - 02.2022
Remote Administrative Assistant
John Jay College, CCPD
02.2021 - 05.2022
Intern
YMCA-New American Initiative
02.2021 - 05.2021
Customer Service Associate
Walgreens
06.2016 - 05.2019
Crewmember
Ryder Farms
06.2015 - 08.2015
French Tutor
Bronx Community College, Modern Language Dpt.
01.2012 - 12.2015
Babysitter
Private Individual
05.2010 - 12.2011
Babysitter
Private Individual
10.2009 - 04.2010
Volunteer
Dorot
01.2008 - 12.2008
Waitress
Chez Maurice
07.2005 - 06.2006
Internship Student
Chauss' mômes
09.2004 - 06.2006
John Jay College of Criminal Justice (CUNY)
Bachelor of Science from Fraud Examination and Financial, Psychology
Borough of Manhattan Community College (CUNY)
Associate of Arts from Psychology
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