A forward-thinking and dedicated medical leader renowned for substantial achievements in enhancing quality and efficiency in healthcare programs and adept in guiding medical professionals on healthcare business and practice matters.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Line Medical Director
UMA Adult Primary Care
2023.08 - Current
Responsible for modifying and updating UMA clinical policies and standard operating procedures
Work with clinicians to improve patient care and clinical outcomes while ensuring efficient, high-quality operations
Collaborate with the operational team to develop and manage annual budgets for service lines
Work with clinic medical directors to identify the gaps in quality metrics, deep dive to determine the cause, and develop a plan to improve compliance.
Board Member
University Medicine Associates
2011.05 - Current
Offered expertise on employee and business development plans for UMA's strategic growth
Guided in optimizing internal policies to maintain efficiencies and responsiveness to meet customers' needs
Aligned organizational objectives with the UMA's mission to identify revenue-generating opportunities and business growth by collaboratively developing integrated strategies.
Regional Medical Director
University Family Health Center Northwest, Bexar County Employee Health, Express Med Clinic, Northwest Pediatric Clinic, Callaghan Women's Clinic, Dominion Clinic
2014.10 - 2023.08
Supervised a team of 16 Physicians and 12 advanced practice providers
Maintained a busy clinical practice, seeing 20-25 patients daily, three days a week
Proficient in various outpatient procedures, including joint injections, suturing, and skin biopsy techniques
Developed procedures and policies to facilitate smooth operations and day-to-day clinic functioning
Fostered excellence by example by 'setting the pace' and being a hands-on mentor to clinical staff
Ensured effective, consistent communication with the medical and administrative teams and synchronized interdepartmental functions
Applied continuous process improvement strategies to enhance clinical and case management and led ongoing quality improvement initiatives at the clinics
Represented UMA at various University Health committees
Actively involved in helping establish UMA Dominion Clinic, which successfully saw over 5,000 patient visits in its first year of opening doors.
Associate Medical Director
Bexar County Employee Health Clinic
2011.08 - 2014.10
Worked with the Bexar County Human Resource Department to provide administrative guidance and supported clinical staff to provide high-quality, cost-effective care to all employees while providing exceptional customer service
Developed protocols for day-to-day clinical operations to promote wellness and provide same-day access to county employees for minor acute illnesses
Organized and facilitated monthly meetings between UH and the county to discuss operational metrics and quality data and identify opportunities to improve clinic access and reduce their employees' inappropriate utilization of healthcare services
Promoted services available at and offered at University Health facilities, which county employees could utilize
Provided information on various immunizations, including flu, Tdap, and Hepatitis B vaccines.
Ambulatory Epic Lead Physician
Completed Epic Builder training, anticipating Epic going live at UH and UMA
Organized Epic training for clinicians in the Ambulatory during COVID-19 when the Epic team could not be on site for go-live due to travel restrictions
Assisted in building note templates for the adult, pediatric, and urgent care clinicians to help reduce documentation time, allowing outpatient physicians to go to their full templates within four days of implementing the new EMR
Worked with the UH Epic team to utilize Epic best practices to streamline workflows within the ambulatory to help reduce patient wait times and cycle times
Organized continuous provider training days in ambulatory to retrain clinicians to be more efficient to help reduce documentation fatigue and burnout.
After Hours Telemedicine
Spearheaded After-Hours Telemedicine program for Adults and Pediatric patients in 2021
The program continues to operate seven days a week, providing extended hours of access to patients from the convenience of their homes.
Hospital at Home
Leading and expanding the Hospital at Home program by incorporating the HRS platform integrating with Epic, which helps patients to input vitals and ease of Telemedicine visits, especially with our Geriatric patients
Have developed relationships with the inpatient Medicine team, along with multiple specialists, including UH ER, where patients are being transferred to Hospital at Home, which helps in opening up more beds.
Education
Chief Resident - Department of Family and Community Medicine
University of Texas Health Science Center-San Antonio
06.2008
Resident - Department of Family and Community Medicine, UTHSCSA
06.2008
Bachelor of Medicine Bachelor of Surgery (MBBS) - Sindh Medical College
Skills
Developed Ambulatory Anticoagulation Note for University Medical Associates
Actively involved with Epic team
Ambulatory Physician Champion for Epic
Physician builder for Epic
A Go Live Helped build template for Ambulatory adult and Pedi
Lead epic Education at time of Epic GO Live 7/2020 with education and which helped to start with full provider template without efficiency being compromised
Epic Optimization Ambulatory
Worked with providers to become efficient in Inbasket management
Coordinated Reeducation class by clinic region
Ambulatory Epic AI Project
Piloting inbasket Patient Messages
Dax note
Improving Clinical Quality Outcomes
Staff Development
Business Development
Affiliations
American Association of Family Physicians 2005 - present
American Medical Association 2005 - present
Texas Medical Association 2005 – present
Certification
Family Medicine Board Certified 2018
Instructor Advanced Cardiac Life Support (ACLS) Certification 2014-present
Instructor Basic life support 2014-present
Awards
2023 San Antonio Business Journal Health Care Heroes Awards for Hospital at Home 2022 University Health Team of the quarter Physician of the year 2010 at University Health System, San Antonio, Texas Physician of the 3rd Quarter 2010 at University Health System, San Antonio, Texas Team of 2nd Quarter 2018 for Dominion Clinic – Most Recommended Clinic at University Health System, San Antonio, Texas
Publications
Hospital at Home as a Care Option for TBI Patient with Delirium Poster Presentation at AAHCM Annual Meeting Orlando 10/2022 Paper "Treatment Data Using a Topical Povidone-Iodine Antiseptic in Patients with Superficial Skin Abscesses" has been accepted for publication in Data in Brief 1/2019 Abstract accepted to the 2017 ACEP Research Forum “Can Adjunct use of Topical Provodine improve Healing Rates in Patients with skin Abscesses” 11/2017 Factors for Community Associated MRSA versus MSSA Skin Soft Tissue Infections in Primary Care Clinics: A Case Control Study Abstract at ICAAC/ICC 5/2015 Co-Investigator with M. Nasir Khan MD for retrospective chart review and data collection on Surgical Intensive care unit patients receiving chromium supplements. Hartford Hospital 5/2005 Co-Investigator with Carlos A. Barba MD, F.A.C.S. data-based research on patients undergoing Bariatric Surgery at St. Francis Hospital Hartford, CT 4/2004 Co- Investigator with Dr. Sylvester MD, on the relationship of Celiac Disease Treatment and Glycemic Control in Children with Type I Diabetes Mellitus at Connecticut Children's Medical Center 6/2004 Poster presentation on Roux-En-Y Gastric Bypass in patients 55 years and older, Houston Tx 6/2005 Contribution to the compilation of Family Medicine Maternity Guide Handbook/PDA Version, offering quick reference to Medical students, residents and Faculty members 12/2005
Timeline
Service Line Medical Director
UMA Adult Primary Care
2023.08 - Current
Regional Medical Director
University Family Health Center Northwest, Bexar County Employee Health, Express Med Clinic, Northwest Pediatric Clinic, Callaghan Women's Clinic, Dominion Clinic
2014.10 - 2023.08
Associate Medical Director
Bexar County Employee Health Clinic
2011.08 - 2014.10
Board Member
University Medicine Associates
2011.05 - Current
Ambulatory Epic Lead Physician
After Hours Telemedicine
Hospital at Home
Chief Resident - Department of Family and Community Medicine
University of Texas Health Science Center-San Antonio
Resident - Department of Family and Community Medicine, UTHSCSA
Bachelor of Medicine Bachelor of Surgery (MBBS) - Sindh Medical College
Family Medicine Board Certified 2018
Instructor Advanced Cardiac Life Support (ACLS) Certification 2014-present
Instructor Basic life support 2014-present
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