Justina Dorsett
Douglas,Massachusetts
Summary
System Support professional with more than 10 years of experience of using EPIC EHR. Confident and poised in interacting with individuals at all levels. A team player who is highly motivated, creative, and versatile with a talent for gracefully facilitating change management. Analyzing problems, finding innovative solutions to develop, simplify and streamline the process the process to increase productivity.
Overview
20
20
years of professional experience
Work History
Epic Optimization Analyst
Reliant Medical Group
01.2015 - 04.2023
- Designed and implemented system changes and enhancements with input from medical leadership for Clinical Documentation
- Activity work on all aspects of Ambulatory project implementation through the maintenance stage
- Coordinate and communicate with managers and representatives from Clinical/Business entities and physician’s offices
- Prioritize and implement system change requests
- Develop relationships, trust, and credibility to successfully manage multiple demands
- Provide on-site support during go-live and system upgrades
- Assist the Training Department with developing training curriculum for end-users
- Identify subject matter experts to attend reporting content design sessions
- Assist with translation of end-user workflow-based report request and specific data points required for reporting development
- Assist in special projects, such as application go=lives, upgrades, enhancements, Help IT staff as necessary, migrate data from the various environments within Epic using standard utilities.
EPIC Specialist/Trainer
Southboro Medical Group
07.2012 - 01.2015
- Maintained readiness of training materials, generating status reports on training sessions and participating in the quality improvement process
- Trained various levels of clinical end users (Physicians/Providers, Physicians Assistants, Nurse Practitioners, Nurses, Receptionists, non-licensed staff) in Epic
- Actively participate in planning and testing sessions
- Presented training sessions for staff (one on one or in a classroom setting)
- Provided support during “Go Live” trainings, facilitating post go live optimizations, user group meetings to ensure effective learning
- Collaborated with the Epic Application team to ensure the training environment is kept current
- Planned and implemented instructional programs and education based on user workflows
- Conducted in-house presentations; facilitated one on one individual training session with new providers
- Work with various departments including Internal Medicine, OB/GYN, Pediatrics, Cardiology, Podiatry, Endocrinology, Optometry and Rheumatology
- Assisted in Upgrades, Implementations, Go live migrations.
Population Manager
Southboro Medical Group
04.2011 - 07.2012
- Reviewed and supported all high-risk patients ensuring that their medical assessments were implemented and documented
- Followed the standard of Accountable Care Organizations
- Updated and reviewed the patients measures on a monthly basis
- Met with Providers, practitioners, Case Managers and Pharmacists to ensure the patients measure were being met
- Conducted/participated in Roster Reviews
- Communicated with patient’s support (VNAs and HHAs) for patient accountability
- Emailed providers nurse prior to patient visit with updates
- Monitored patients after Hospital discharge
- Tracked patients visits and lab work
- Sent correspondence to patient in regard to their progress.
Medical Assistant
Southboro Medical Group
03.2003 - 04.2011
- Work directly with Primary Care Providers assisting with patient care
- Coordinated Care with various specialist, VNA services as well as Hospice
- Triaged calls, roomed patients, administer vaccines
- Assisted with minor procedures, helped lab, helped with difficult Phlebotomy draws.
Education
Certified Medical Assistant -
NEC/Bryman
New Orleans, LASkills
- Epic Ambulatory System
- Go Live Activation
- Assisted, resolved technical and functional problems
- Fixed high priority tickets reported by End Users
- Developed note templates for providers
- Streamline Provider and Nurse documentation
- Integrated Smart Sets into print groups
- Created and Updated Smart Text (ETX), Smart Sets (PRL), Smart Links (HHS), 1smart List (ELT), Smart Phrases (HHI) and Preference List (LPF)
References
Available upon request
Timeline
Epic Optimization Analyst
Reliant Medical Group
01.2015 - 04.2023
EPIC Specialist/Trainer
Southboro Medical Group
07.2012 - 01.2015
Population Manager
Southboro Medical Group
04.2011 - 07.2012
Medical Assistant
Southboro Medical Group
03.2003 - 04.2011
Certified Medical Assistant -
NEC/Bryman
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