Kourtland Mills
Girdler,USA
Summary
Dynamic professional with extensive experience in customer service and IT support, notably at Walmart, where I enhanced team performance and client satisfaction. Proficient in multi-line phone systems and conflict resolution, I excel in delivering results through effective communication and meticulous attention to detail. Committed to maintaining high standards of service and compliance.
Overview
10
10
years of professional experience
Work History
Direct Care Staff
Appalachian Children's Home
Barbourville, KY
06.2024 - 06.2025
- Provided daily care and support to children in residential settings.
- Assisted residents with personal hygiene and daily living activities to promote independence.
- Provided emotional and behavioral support to enhance client safety and well-being.
- Implemented behavior management techniques to promote positive interactions.
- Documented client progress and maintained accurate records to support care plans.
Customer Service Representative
Computer World Services
Barbourville, KY
02.2021 - 03.2024
- Handled high-volume calls, resolving technical support inquiries to enhance customer experience.
- Achieved performance standards and met customer satisfaction metrics through effective support strategies.
- Assisted customers with technical inquiries and product information.
- Managed customer accounts and processed service requests efficiently.
- Resolved client issues through effective communication and problem-solving skills.
IT Support Specialist
ProSphere
Barbourville, KY
03.2020 - 02.2021
- Provided hardware/software troubleshooting support and executed system updates to ensure optimal performance.
- Provided technical support for hardware and software issues across multiple departments.
- Resolved user inquiries through remote assistance and on-site troubleshooting.
- Managed ticketing system to track and prioritize IT support requests efficiently.
Customer Service Representative
General Dynamics
Barbourville, KY
12.2018 - 03.2019
- Addressed billing and service concerns to enhance customer satisfaction and loyalty.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints through effective communication and problem-solving.
- Processed orders and returns using company software systems.
Customer Service Manager
Walmart
Corbin, KY
03.2016 - 12.2018
- Supervised front-end staff, managed schedules to ensure optimal coverage, and conducted cash audits to maintain accuracy.
- Supervised customer service team to ensure high-quality assistance.
- Trained staff on product knowledge and customer interaction techniques.
- Resolved customer complaints quickly and effectively to enhance satisfaction.
Document Processor
Xerox
Barbourville, KY
06.2015 - 03.2016
- Processed and indexed documents to maintain accuracy and compliance with regulatory standards.
- Processed and reviewed documents for accuracy and completeness.
- Organized digital and physical files for efficient retrieval.
- Collaborated with team members to streamline document workflows.
Cashier
Save-A-Lot
Barbourville, KY
03.2015 - 06.2015
- Provided fast and accurate checkout service in high-volume retail environment.
- Processed customer transactions efficiently and accurately.
- Managed cash register and maintained balanced cash drawer.
- Assisted customers with product inquiries and store navigation.
Education
Associate of Science - Medical Assisting
Southeast Kentucky Community & Technical College
Barbourville, KY05-2026
High School Diploma -
Penn Foster High School
12-2013
Skills
- Client intake
- HIPAA Compliance
- Appointment scheduling
- Front Desk & Reception
- Multi-Line Phone Systems
- Data Entry
- Microsoft Office
- Calendar management
- Customer service
- Conflict management
Certifications
- CPR Certified (Current)
- First Aid Certified
Accomplishments
President's List Fall Semester 2025
Timeline
Direct Care Staff
Appalachian Children's Home
06.2024 - 06.2025
Customer Service Representative
Computer World Services
02.2021 - 03.2024
IT Support Specialist
ProSphere
03.2020 - 02.2021
Customer Service Representative
General Dynamics
12.2018 - 03.2019
Customer Service Manager
Walmart
03.2016 - 12.2018
Document Processor
Xerox
06.2015 - 03.2016
Cashier
Save-A-Lot
03.2015 - 06.2015
Associate of Science - Medical Assisting
Southeast Kentucky Community & Technical College
High School Diploma -
Penn Foster High School