Kourtnee Stevens
OKC
Summary
Dedicated professional with over 4 years of customer service and leadership experience, specializing in food service, client communication, and problem-solving. Certified in phlebotomy, CPR, and licensed to serve alcohol. Proficient in multitasking, time management, and maintaining composure in fast-paced environments.
Healthcare professional with significant nursing experience, specializing in patient care and clinical excellence. Strong focus on teamwork and adaptable to changing needs, ensuring seamless collaboration and dependable results. Skilled in administering medications, monitoring patient progress, and providing compassionate care. Known for reliability, critical thinking, and effective communication in high-pressure environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Oklahoma Heart Hospital Nurse Externship
Oklahoma Heart Hospital Physicians
03.2025 - Current
- Improved patient outcomes by providing high-quality nursing care and closely monitoring vital signs.
- Coordinated and supervised the work of nursing assistants ensuring proper adherence to care plans and enhancing overall patient care.
- Continuously updated clinical knowledge and skills through participation in professional development opportunities, enhancing patient care quality.
- Maintained a safe and clean working environment by adhering to infection control protocols and regularly updating safety procedures.
BARISTA
BLACK IVORY BRU HOUSE
05.2024 - Current
- Recruit, hire, train, and coach staff members on customer service skills, coffee & food knowledge, sales, and health & safety standards
- Make specialty drinks and brew coffee for guests
- Consistently exceed monthly sales goals by offering great services, efficiently
SERVER/FOH
PIONEER WOMEN MERCANTILE
08.2023 - 12.2023
- Serve guests promptly while maintaining quality service in a high-traffic environment
- Assist guests with photos, bakery visits, and errands
- Develop multitasking, detail orientation, and adaptability under pressure
SERVER/FOH
Bricktown Brewery
05.2023 - 08.2023
- Greeted and served guests while supporting back-of-house tasks
- Managed nightly closing responsibilities and ensured seamless customer experiences
Cleaner
Ashleys Cleaning Services
06.2020 - 03.2022
- Communicated effectively with clients to meet specific cleaning needs
- Scheduled appointments and ensured client satisfaction through attention to detail
Concession Worker
KIDDIE PARK
04.2018 - 07.2019
- Assisted in running concession operations and led team members
- Gained foundational skills in teamwork and thriving under busy conditions
Education
BACHELOR OF SCIENCE - NURSING
UNIVERSITY OF CENTRAL OKLAHOMA
EDMOND, OKLAHOMA03.2025
BIOMEDICAL PROGRAM -
TRI COUNTY TECHNOLOGICAL CENTER
BARTLESVILLE, OKLAHOMA05.2022
HIGH SCHOOL DIPLOMA -
DEWEY HIGHSCHOOL
DEWEY, OKLAHOMA05.2022
Skills
- Customer Service Excellence
- Leadership and Team Building
- Effective Communication
- Multitasking and Time Management
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Problem-Solving and Conflict Resolution
- Attention to Detail
- Active Listening
- Patient care
- Infection control
- Effective communication
- Compassionate care
- Cardiac monitoring
- Multitasking capacity
- Teamwork and collaboration
- Medication and IV administration
- Basic life support
- CPR certification
Certification
- Certified Phlebotomist
- CPR Certified
- Oklahoma Liquor License
Hobbies and Interests
- Environmental conservation
- Hiking
- Skiing
- Travel
- Reading
Timeline
Oklahoma Heart Hospital Nurse Externship
Oklahoma Heart Hospital Physicians
03.2025 - Current
BARISTA
BLACK IVORY BRU HOUSE
05.2024 - Current
SERVER/FOH
PIONEER WOMEN MERCANTILE
08.2023 - 12.2023
SERVER/FOH
Bricktown Brewery
05.2023 - 08.2023
Cleaner
Ashleys Cleaning Services
06.2020 - 03.2022
Concession Worker
KIDDIE PARK
04.2018 - 07.2019
BIOMEDICAL PROGRAM -
TRI COUNTY TECHNOLOGICAL CENTER
HIGH SCHOOL DIPLOMA -
DEWEY HIGHSCHOOL
BACHELOR OF SCIENCE - NURSING
UNIVERSITY OF CENTRAL OKLAHOMA
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