Kourtney Brown
Heartland Coca-Cola Bottling Company, LLC
Savannah,MO
1
Language
1
Certification
16
years of professional experience
Dynamic and results-driven professional with a robust background in sales, restaurant management, customer service, and team leadership. Expertise in building and nurturing strong client relationships, consistently surpassing sales targets, and leveraging data to inform strategic business decisions. Proven track record in team development, training, inventory management, forecasting, and overseeing daily operations in fast-paced environments. Recognized for adaptability, organizational skills, and a solution-oriented mindset, effectively collaborating with teams to manage competing priorities while achieving business objectives.
Work History
Account Manager
2 Years 1 Month- Acted as frontline liaison, achieving customer satisfaction by addressing needs and concerns promptly.
- Order product at all customer accounts. Determine product needs, place and transmit appropriate orders for each account. Utilize technology for order processing, inventory, and utilization of other applications for the role.
- Communicates account activities with the customer to ensure quality and timely service. Work with and collaborate internally with merchandisers and drivers. Maintain communication about goals, projects, and day-to-day needs of accounts.
- Built, changed, and removed product displays and point of sales (POS). Ensured proper pricing. Cleaned product space and secured damaged and defective products.
- Communicated account activities to customers to ensure quality service and timely delivery while collaborating with merchandisers and drivers on goals and projects.
- Ensures consistent adherence to merchandising and customer service standards. Stock and merchandise products in the allocated beverage section including coolers, racks, and secondary displays.
- Maintained end-to-end ownership of accounts through proactive communication and timely actions.
Restaurant Manager
3 Years 7 Months- Maintained day-to-day operations including budgets, maintenance, cleaning tasks, labor, inventory, food costs, food orders, food safety procedures, payroll, marketing, and strategic goals set by franchise.
- Managed food inventory and supplies daily to ensure availability for operations. Develop ways to prevent food loss and increase profits. Maintain daily customer satisfaction and reduce customer loss.
- Create and balance employees schedules and availability on a weekly basis. Interview, hire, and train all new individuals including future general managers, shift managers, team members and delivery drivers. Strive to inspire individuals' core values and adapt to each individual’s strengths and growth opportunities.
- Coached team members to foster a positive culture and ensure a safe workplace environment.
- Execute time management and organization and multi-task in a fast pace environment.
- Actively participate with the community and provide support such as fundraising and catering events.
Traveling Trainer
4 Years 1 Month- Assisted Area Manager at six different locations during various time periods. Supported daily operations by managing shifts, training new staff, and helping general managers with daily tasks.
- Developed and delivered training programs to enhance staff performance and customer service skills.
- Assessed training needs and created tailored content for diverse learning styles and skill levels.
- Facilitated onboarding processes to ensure new hires acclimated quickly to operational procedures.
Shift Manager
4 Years 7 Months- Provided exceptional customer service, managed inventory, placed food orders, led shifts and employees, handled cash, resolved issues, and utilized computer systems. Offered help to other teammates and provided proper knowledge and training. Assisted General Manager with food management, scheduling, and timekeeping tasks.
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on best practices for customer service and food preparation.
- Implemented operational improvements that enhanced workflow efficiency during peak hours.
Team Member/Cashier
2 Years 3 Months- Assisted with kitchen operations by preparing ingredients and organizing workstations. Perform everyday tasks and practice food safety. Assisted with taking care of customers on a daily basis. Served guests in dining room, enhancing overall customer experience.
- Operated kitchen equipment efficiently to prepare high-quality menu items.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in training new staff on food preparation and safety protocols.
Education
High school diploma
Skills
Account & Customer management
Sales management
Client management
Sales target achievement
Revenue growth
B2B sales
Market performance analysis
Staff development/Social management
Budgeting
Profit & Loss
Labor Cost Analysis
Forecasting
Operational management
Team leadership/management
Team development/oversight
Recruiting/Hiring
Performance management
Cross-functional collaboration
Communication/Interpersonal skills
Customer interactions & Client Relations
Vendor management
Retail management
Demand planning
Inventory Control
Organizational skills
Time management
Data analytics
Product promotion
Achieving sales targets
Employee relations/Team-building
Supervising Experience
Operational improvements
Talent management
Performance assessment/Coaching
Team oversight
Product promotion
Accomplishments
- Club Coke AM Incentive December 2024 -Deliver, or exceed in metrics established within Club Coke Accounts such as volume and gross profit over prior year.
- Manager of the Year June 2023- Highest achievement and excellence in all levels of requirements based from PHI standards.
- Turnover 1st place June 2023- Turnover being the rate in which an employee leaves and a new employee is hired.
- Above Target Scorecard June 2023- Average of a 3.75 based on scorecard from franchise. Including things such as turnover, profit, delivery, inspections, food cost and labor.
- CHAMPS 4th place June 2023- Meeting and excelling in all categories CHAMPS standing for: Cleanliness, Hospitality, Accuracy, Maintenance, Product Quality, Speed of Service.
- Operation Excellence June 2023- Operational excellence is a mindset that embraces certain principles and tools to create a culture of excellence within an organization. Operational excellence means every employee can see, deliver, and improve the flow of value to a customer. 1st place.
- Operation Excellence June 2022- Operational Excellence is a mindset that embraces certain principles and tools to create a culture of excellence within an organization. Operational excellence means every employee can see, deliver, and improve the flow of value to a customer. 3rd Place.
Languages
English
Additional Information
Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Account Manager
Heartland Coca-Cola Bottling Company, LLC
07.2024 - CurrentRead More
Restaurant Manager
Pizza Hut
12.2020 - 07.2024Read More
Traveling Trainer
Pizza Hut
11.2016 - 12.2020Read More
Shift Manager
Pizza Hut
05.2012 - 12.2016Read More
Team Member/Cashier
Pizza Hut
03.2010 - 06.2012Read More
Beebe High School
High school diploma
Read More