Kourtney Engroff
Broken Arrow,OK
Summary
t. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Spray Tan Technician
Slate
Tulsa, Oklahoma
06.2023 - 07.2024
- Trained new staff on spray tan application techniques and safety protocols.
- Provided personalized spray tan consultations based on client skin tones and preferences.
- Analyzed client feedback and tailored services to enhance satisfaction.
- Monitored inventory levels of tanning products and placed orders.
- Delivered companionship through engaging conversations and emotional support, fostering a positive client experience.
Front Desk Receptionist
Paul Mitchell The School
Tulsa, Oklahoma
01.2023 - 06.2023
- Greeted customers with friendly, professional demeanor, enhancing their overall experience.
- Provided prompt customer service via phone and email, maintaining professionalism in all interactions.
- Answered incoming calls and routed questions to correct staff members.
- Coordinated appointment scheduling for students and educators, ensuring smooth calendar management.
- Guided students through enrollment steps complete enrollment steps and gather required documentation.
Patient Service Representative
Mercy
Joplin, Missouri
10.2021 - 01.2023
- Coordinated appointment scheduling and registration processes to streamline patient access to care.
- Verified insurance information, collected payments, and scheduled appointments.
- Managed incoming calls, providing assistance and information while ensuring a professional and courteous experience.
- Registered patients by verifying records to update the computer system and patient charts.
- Provided detailed service information to patients and families and procedure details with patients and families.
- Collaborated with healthcare providers to ensure accuracy of patient records and compliance with healthcare standards.
- Ensured patient data confidentiality in compliance with regulations in compliance with regulations.
Sales Floor Manager
Buckle
Joplin, Missouri
01.2018 - 10.2021
- Trained and coached team members on product knowledge and customer service methods.
- Reviewed sales trends, identifying opportunities for optimizing floor displays and layouts.
- Collaborated with management to develop training programs for new hires on effective sales techniques.
- Supported daily sales floor operations, enhancing overall customer experience.
- Helped schedule staff shifts to provide coverage during peak hours.
Education
High School Diploma -
Columbus High School
Columbus, KS05-2017
Some College (No Degree) -
Labette Community College
Parsons, KSSkills
- Client consultation
- Customer service
- Inventory management
- Training new hires
- Effective communication
- Time management
- Problem solving
- Team building
- Conflict resolution
- Fast Learner
Timeline
Spray Tan Technician
Slate
06.2023 - 07.2024
Front Desk Receptionist
Paul Mitchell The School
01.2023 - 06.2023
Patient Service Representative
Mercy
10.2021 - 01.2023
Sales Floor Manager
Buckle
01.2018 - 10.2021
High School Diploma -
Columbus High School
Some College (No Degree) -
Labette Community College