Summary
Overview
Work History
Education
Skills
Timeline
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Kourtney Field

Lebanon,PENNSYLVANIA

Summary

Dynamic professional with a proven track record in customer service and sales expertise, notably at Xfinity where I enhanced client satisfaction and significantly increased sales revenue. Skilled in POS system operation and known for a strong work ethic and honesty, I excel in fast-paced environments, driving success and fostering trust-based relationships.

Overview

2025
2025
years of professional experience

Work History

Deli Clerk

Giant Food Stores
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.

Team Member

Sheetz
08.2021 - 11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.

Server

Ruby Tuesday
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Ride Operator

Hersheypark Entertainment
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.

Sales Representative

Xfinity
01.2023 - 02.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Diploma -

Cedar Crest High School
Lebanon, PA
05.2018

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Safe food handling practices
  • Food safety
  • Equipment safety
  • Hospitality service expertise
  • Flexible schedule
  • Heavy lifting
  • Cash handling proficiency
  • POS system operation
  • Product stocking and rotation
  • Sales expertise

Timeline

Sales Representative

Xfinity
01.2023 - 02.2025

Team Member

Sheetz
08.2021 - 11.2022

Deli Clerk

Giant Food Stores

Server

Ruby Tuesday

Ride Operator

Hersheypark Entertainment

Diploma -

Cedar Crest High School

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Kourtney Field